1 Reply Latest reply on Jul 26, 2017 10:27 AM by MarjorieMcD

    Libraries missing and options unavailable

    MarjorieMcD

      I had 2 libraries and since updating Photoshop 2017 and Creative Cloud they have disappeared. Not only that, but the options to create a new library or create a new library from a document are unavailable.

       

      I made sure I'm signed in to Creative Cloud, and that all my sync options are turned on. I signed out and signed in again to Photoshop using the same account information and got the following message:

       

      "Due to a problem initializing CC Libraries, existing links to library graphics will appear broken and new link creation may fail. More details and recovery options may appear in the Libraries Panel"

       

      Further to that message, no details or options appear in the Libraries Panel.

       

      I need my libraries back, or I need the ability to recreate them. Any solutions would be appreciated.