1 Reply Latest reply on Jul 26, 2017 7:43 PM by williame48381050

    AMD Radeon R7 M370 not recognized by After Effects

    williame48381050

      After Effects is not recognizing my graphics card.  Normally, this wouldn't be an issue but I need OpenGL to work for Element 3D.  The weird thing is that after I updated the drivers to Crimson 17.7.1 it worked for a while.  Now it's not working anymore.  Anyone have an idea.

       

      Someone else had a similar issue a couple years ago (https://forums.adobe.com/thread/1961461), but that didn't seem to be any help.

       

      UPDATE:  I'm working on a Dell Latitude E5570.  When I was having the issue, the laptop wasn't on it's docking station.  So on a hunch, I put it back on the docking station and After Effects (and therefore Element 3D) started working properly.  I have no idea why the docking station is the determining factor.