8 Replies Latest reply on Jul 30, 2017 3:45 PM by Lucifer_rules

    Photoshop CC 2017 crashes only when opening Jpeg files

    Lucifer_rules

      Hi Community,

      Photoshop opens all file types without incident, except for Jpeg files. This is a recent development which happened infrequently but now happens every time a Jpeg is opened. The below is the error log.

      Thanks in advance.

       

      Log Name: Application

      Source: Application Error

      Date: 27/07/2017 12:31:32 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer: XXXXXXX

      Description:

      Faulting application name: Adobe Photoshop CC 2017.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

      Faulting module name: Photoshop3DEngine.8bi_unloaded, version: 0.0.0.0, time stamp: 0x58feff5d

      Exception code: 0xc0000005

      Fault offset: 0x000007fee44c66a0

      Faulting process id: 0x2094

      Faulting application start time: 0x01d306804b7e413c

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017.exe

      Faulting module path: Photoshop3DEngine.8bi

      Report Id: b32ebe5a-7273-11e7-a46a-3417eba1fcb7

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

      <Level>2</Level>

      <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2017-07-27T02:31:32.000000000Z" />

      <EventRecordID>99950</EventRecordID>

      <Channel>Application</Channel>

      <Computer>TLBNENWK312835.CORP.CraneGroup</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Adobe Photoshop CC 2017.exe</Data>

      <Data>18.0.0.53</Data>

      <Data>57fde9fd</Data>

      <Data>Photoshop3DEngine.8bi_unloaded</Data>

      <Data>0.0.0.0</Data>

      <Data>58feff5d</Data>

      <Data>c0000005</Data>

          <Data>000007fee44c66a0</Data>

      <Data>2094</Data>

      <Data>01d306804b7e413c</Data>

      <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017.exe</Data>

      <Data>Photoshop3DEngine.8bi</Data>

      <Data>b32ebe5a-7273-11e7-a46a-3417eba1fcb7</Data>

        </EventData>

      </Event>

        • 1. Re: Photoshop CC 2017 crashes only when opening Jpeg files
          JJMack Most Valuable Participant

          Your Photoshop CC 2017 is missing updates and why would opening a jpeg file crash Photoshop 3D plugin? Are you sure you only opening a jpeg image?

          Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

          Number of Launches: 652

          Version: 10 or greater

          System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

          Physical processor count: 12

          Logical processor count: 24

          Processor speed: 1995 MHz

          Built-in memory: 40886 MB

          Free memory: 2 MB

          Memory available to Photoshop: 36940 MB

          Memory used by Photoshop: 69 %

          History Thumbnails: Disabled.

          Touch Bar: Disabled.

          Alias Layers: Disabled.

          Modifier Palette: Disabled.

          Highbeam: Enabled.

          Image tile size: 1028K

          Image cache levels: 6

          Font Preview: Medium

          TextComposer: Latin

          Display: 1

          Display Bounds: top=0, left=0, bottom=1080, right=1920

          Display: 2

          Display Bounds: top=0, left=-1360, bottom=768, right=0

          OpenGL Drawing: Enabled.

          OpenGL Allow Old GPUs: Not Detected.

          OpenGL Drawing Mode: Normal

          OpenGL Allow Normal Mode: True.

          OpenGL Allow Advanced Mode: False.

          AIFCoreInitialized=1

          AIFOGLInitialized=1

          OGLContextCreated=1

          NumGLGPUs=1

          NumCLGPUs=1

          NumNativeGPUs=0

          glgpu[0].GLVersion="4.1"

          glgpu[0].IsIntegratedGLGPU=0

          glgpu[0].GLMemoryMB=2048

          glgpu[0].GLName="NVIDIA Quadro 4000"

          glgpu[0].GLVendor="NVIDIA Corporation"

          glgpu[0].GLVendorID=4318

          glgpu[0].GLDriverVersion="21.21.13.7735"

          glgpu[0].GLRectTextureSize=16384

          glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"

          glgpu[0].GLRendererID=1757

          glgpu[0].HasGLNPOTSupport=1

          glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2db3 5200ede2a85a\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_2 db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd 64_2db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf _amd64_2db35200ede2a85a\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi .inf_amd64_2db35200ede2a85a\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_disp wi.inf_amd64_2db35200ede2a85a\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_d ispwi.inf_amd64_2db35200ede2a85a\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\n v_dispwi.inf_amd64_2db35200ede2a85a\nvwgf2um"

          glgpu[0].GLDriverDate="20170501000000.000000-000"

          glgpu[0].CanCompileProgramGLSL=1

          glgpu[0].GLFrameBufferOK=1

          glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

          glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

          glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

          glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

          glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

          glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

          glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

          clgpu[0].CLPlatformVersion="1.2"

          clgpu[0].CLDeviceVersion="1.1 CUDA"

          clgpu[0].IsIntegratedCLGPU=0

          clgpu[0].CLMemoryMB=2048

          clgpu[0].CLName="Quadro 4000"

          clgpu[0].CLVendor="NVIDIA Corporation"

          clgpu[0].CLVendorID=4318

          clgpu[0].CLDriverVersion="377.35"

          clgpu[0].CLBandwidth=7.48475e+10

          clgpu[0].CLCompute=191.71

          License Type: Subscription

          Serial number: 90970090970448917498

          GUIDBucket:

            bucket: 235

            test: DocumentPanel

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

          Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            E:\, 3.64T, 3.10T free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

           

           

          Installed components:

             A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

             ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

             AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

             AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

             AdobeOwl.dll   Adobe Owl   5.2.11  

             AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

             AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

             AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

             AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

             AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

             AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

             adobe_caps.dll   Adobe CAPS   10,0,0,6  

             AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

             ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

             AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

             amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

             ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

             AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

             AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

             Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

             BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

             boost_date_time.dll   photoshopdva   10.0.0  

             boost_signals.dll   photoshopdva   10.0.0  

             boost_system.dll   photoshopdva   10.0.0  

             boost_threads.dll   photoshopdva   10.0.0  

             cg.dll   NVIDIA Cg Runtime   3.0.00007  

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

             CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

             CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

             dnssd.dll   Bonjour   3,0,0,2  

             dvaaudiodevice.dll   photoshopdva   10.0.0  

             dvacore.dll   photoshopdva   10.0.0  

             dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

             dvamarshal.dll   photoshopdva   10.0.0  

             dvamediatypes.dll   photoshopdva   10.0.0  

             dvametadata.dll   photoshopdva   10.0.0  

             dvametadataapi.dll   photoshopdva   10.0.0  

             dvametadataui.dll   photoshopdva   10.0.0  

             dvaplayer.dll   photoshopdva   10.0.0  

             dvatransport.dll   photoshopdva   10.0.0  

             dvaui.dll   photoshopdva   10.0.0  

             dvaunittesting.dll   photoshopdva   10.0.0  

             dynamiclink.dll   photoshopdva   10.0.0  

             ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

             icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

             icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

             icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

             igestep30.dll   IGES Reader   9.3.0.113  

             imslib.dll   IMSLib DLL   10.0.0.11  

             JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

             libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             LogSession.dll   LogSession   7.4.1.60.45263  

             mediacoreif.dll   photoshopdva   10.0.0  

             MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

             pdfsettings.dll   Adobe PDFSettings   1.04  

             Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

             Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

             PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

             PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

             PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

             PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

             SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

             SVGRE.dll   SVGRE   79.579975   79.579975

             svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

             TfFontMgr.dll   FontMgr   9.3.0.113  

             TfKernel.dll   Kernel   9.3.0.113  

             TFKGEOM.dll   Kernel Geom   9.3.0.113  

             TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

             updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

             VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

             VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

             WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

             wu3d.dll   U3D Writer   9.3.0.113  

           

           

           

           

          Required plug-ins:

           

           

             3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Accented Edges 18.1.1 - from the file “Filter Gallery.8bf”

             Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle.8bf”

             Angled Strokes 18.1.1 - from the file “Filter Gallery.8bf”

             Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average.8bf”

             Bas Relief 18.1.1 - from the file “Filter Gallery.8bf”

             BMP 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Camera Raw 9.12 - from the file “Camera Raw.8bi”

             Camera Raw Filter 9.12 - from the file “Camera Raw.8bi”

             Chalk && Charcoal 18.1.1 - from the file “Filter Gallery.8bf”

             Charcoal 18.1.1 - from the file “Filter Gallery.8bf”

             Chrome 18.1.1 - from the file “Filter Gallery.8bf”

             Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon.8bi”

             Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”

             Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Color Halftone 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Colored Pencil 18.1.1 - from the file “Filter Gallery.8bf”

             CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Conté Crayon 18.1.1 - from the file “Filter Gallery.8bf”

             Craquelure 18.1.1 - from the file “Filter Gallery.8bf”

             Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto.8li”

             Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Crosshatch 18.1.1 - from the file “Filter Gallery.8bf”

             Crystallize 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Cutout 18.1.1 - from the file “Filter Gallery.8bf”

             Dark Strokes 18.1.1 - from the file “Filter Gallery.8bf”

             De-Interlace 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Dicom 18.1.1 - from the file “Dicom.8bi”

             Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”

             Diffuse Glow 18.1.1 - from the file “Filter Gallery.8bf”

             Displace 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Dry Brush 18.1.1 - from the file “Filter Gallery.8bf”

             Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire.8ba”

             Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”

             Extrude 18.1.1 - from the file “Standard MultiPlugin.8bf”

             FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore.8bx”

             Fibers 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Film Grain 18.1.1 - from the file “Filter Gallery.8bf”

             Filter Gallery 18.1.1 - from the file “Filter Gallery.8bf”

             Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Fresco 18.1.1 - from the file “Filter Gallery.8bf”

             Glass 18.1.1 - from the file “Filter Gallery.8bf”

             Glowing Edges 18.1.1 - from the file “Filter Gallery.8bf”

             Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Grain 18.1.1 - from the file “Filter Gallery.8bf”

             Graphic Pen 18.1.1 - from the file “Filter Gallery.8bf”

             Halftone Pattern 18.1.1 - from the file “Filter Gallery.8bf”

             HDRMergeUI 18.1.1 - from the file “HDRMergeUI.8bf”

             HSB/HSL 18.1.1 - from the file “Standard MultiPlugin.8bf”

             IFF Format 18.1.1 - from the file “Standard MultiPlugin.8bf”

             IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Ink Outlines 18.1.1 - from the file “Filter Gallery.8bf”

             JPEG 2000 18.1.1 - from the file “JPEG2000.8bi”

             Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Lens Blur 18.1.1 - from the file “Lens Blur.8bf”

             Lens Correction 18.1.1 - from the file “Lens Correction.8bf”

             Lens Flare 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Liquify 18.1.1 - from the file “Liquify.8bf”

             Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”

             Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

             Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Mezzotint 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore.8bx”

             Mosaic Tiles 18.1.1 - from the file “Filter Gallery.8bf”

             Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support.8bx”

             Neon Glow 18.1.1 - from the file “Filter Gallery.8bf”

             Note Paper 18.1.1 - from the file “Filter Gallery.8bf”

             NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors.8bf”

             Ocean Ripple 18.1.1 - from the file “Filter Gallery.8bf”

             OpenEXR 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Paint Daubs 18.1.1 - from the file “Filter Gallery.8bf”

             Palette Knife 18.1.1 - from the file “Filter Gallery.8bf”

             Patchwork 18.1.1 - from the file “Filter Gallery.8bf”

             Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin.8bf”

             PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX.8bi”

             Photocopy 18.1.1 - from the file “Filter Gallery.8bf”

            Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine.8bi”

             Photoshop Touch 14.0 - from the file “PSDX.8bi”

             Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”

             Pinch 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar.8bi”

             Plaster 18.1.1 - from the file “Filter Gallery.8bf”

             Plastic Wrap 18.1.1 - from the file “Filter Gallery.8bf”

             PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             PNG 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Pointillize 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM.8bi”

             Poster Edges 18.1.1 - from the file “Filter Gallery.8bf”

             PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Radial Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance.8bi”

             Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”

             Reticulation 18.1.1 - from the file “Filter Gallery.8bf”

             Ripple 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Rough Pastels 18.1.1 - from the file “Filter Gallery.8bf”

             Save for Web 18.1.1 - from the file “Save for Web.8be”

             ScriptingSupport 18.1.1 - from the file “ScriptingSupport.8li”

             Shake Reduction 18.1.1 - from the file “Shake Reduction.8bf”

             Shear 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Smart Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Smudge Stick 18.1.1 - from the file “Filter Gallery.8bf”

             Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize.8bf”

             Spaces 18.1.1 - from the file “Spaces.8li”

             Spatter 18.1.1 - from the file “Filter Gallery.8bf”

             Spherize 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Sponge 18.1.1 - from the file “Filter Gallery.8bf”

             Sprayed Strokes 18.1.1 - from the file “Filter Gallery.8bf”

             Stained Glass 18.1.1 - from the file “Filter Gallery.8bf”

             Stamp 18.1.1 - from the file “Filter Gallery.8bf”

             Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Sumi-e 18.1.1 - from the file “Filter Gallery.8bf”

             Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Targa 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Texturizer 18.1.1 - from the file “Filter Gallery.8bf”

             Tiles 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Torn Edges 18.1.1 - from the file “Filter Gallery.8bf”

             Twirl 18.1.1 - from the file “Standard MultiPlugin.8bf”

             U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Underpainting 18.1.1 - from the file “Filter Gallery.8bf”

             Vanishing Point 18.1.1 - from the file “VanishingPoint.8bf”

             Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

             Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             Water Paper 18.1.1 - from the file “Filter Gallery.8bf”

             Watercolor 18.1.1 - from the file “Filter Gallery.8bf”

             Wave 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

             WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport.8li”

             Wind 18.1.1 - from the file “Standard MultiPlugin.8bf”

             Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP.8bi”

             ZigZag 18.1.1 - from the file “Standard MultiPlugin.8bf”

           

           

          Optional and third party plug-ins:

           

           

             Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”

             BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”

             Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”

             CUR (Windows Cursor) NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”

             Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”

             Face Control II 2.00 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FaceControl(X64).8bf”

             Fine Touch 3.25 - from the file “C:\Photoshop64 Plug-Ins\Redfield\FineTouch(X64).8bf”

             FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”

             GREYCstoration NO VERSION - from the file “C:\Photoshop64 Plug-Ins\GreycShop_x64_LAA_2013-08-04\Greyc-x64.8bf”

             HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

             HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”

             ICO Windows Icon/Favicon NO VERSION - from the file “C:\Photoshop64 Plug-Ins\icon format\ICOFormat64.8bi”

             Import from FastPictureViewer Codec Pack 3.8.0.96 - from the file “C:\Photoshop64 Plug-Ins\FastPictureViewerCodecPack\FastPictureViewerCodecPack.PhotoshopImport64.8ba”

             JPEG XR 1, 1, 0, 0 - from the file “C:\Photoshop64 Plug-Ins\Microsoft\JPEGXR_x64.8bi”

             Lazy Nezumi Pro 17.07.24.1942 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\MouseHookPro64.8li”

             Luce NO VERSION - from the file “C:\Photoshop64 Plug-Ins\Luce2_64\luce_64.8bf”

             Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

             Nik Collection Selective Tool 2.1.28 - from the file “C:\Photoshop64 Plug-Ins\Google\Selective Tool\SelectivePalette.8li”

             Reduce Noise v8 8.2.0.0 - from the file “C:\Photoshop64 Plug-Ins\NeatImage8\NeatImage8.8bf”

             ScriptListener 13.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\ScriptListener.8li”

             SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) - from the file “C:\Photoshop64 Plug-Ins\SGIRGB\SGIRGB.8BI”

             ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”

             Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”

             Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”

             Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”

             SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”

             SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”

             StarFilter Pro 3 3.0.5.1 - from the file “C:\Photoshop64 Plug-Ins\ProDigitalSoftware\StarFilterPro3X64.8bf”

             StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”

             SuperPNG 2.0 - from the file “C:\Photoshop64 Plug-Ins\SuperPNG\SuperPNG.8bi”

             Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

           

           

          Duplicate and Disabled plug-ins: NONE

           

           

           

           

          Plug-ins that failed to load: NONE

           

           

          Extensions:

           

           

             com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

             New Document  2.0.0 - from the file “C:\Users\John J McAssey\AppData\Roaming\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_0_0_003\fnft.html”

             Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

             com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

             Start  2.0.0 - from the file “C:\Users\John J McAssey\AppData\Roaming\Adobe\CEP\extensions\CCX_START_EXTENSION_2_0_0_042\index.html”

             Adobe Color Themes  6.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\KulerPanelHTMLBundle\index.html”

             Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

             Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

             JSX Launcher  0.1.4 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\net.sytes.chuwa.jsxlauncher\index.html”

             com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

             Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

           

           

          Installed TWAIN devices: NONE

          • 2. Re: Photoshop CC 2017 crashes only when opening Jpeg files
            Lucifer_rules Level 1

            Hi, thanks for your response. All up-to-date and still experiencing the crashes with Jpeg only unfortunately.

            • 3. Re: Photoshop CC 2017 crashes only when opening Jpeg files
              Lucifer_rules Level 1

              This is the error message I get when I open a Jpeg file.

               

              • 4. Re: Photoshop CC 2017 crashes only when opening Jpeg files
                JJMack Most Valuable Participant

                Use Windows reliability history viewer to look at the details in the crash report and post here.CC 2015 crash.jpg.

                • 5. Re: Photoshop CC 2017 crashes only when opening Jpeg files
                  Lucifer_rules Level 1

                  It ended up being the video driver that needed updating.

                  Thanks for replying JJMack

                  • 6. Re: Photoshop CC 2017 crashes only when opening Jpeg files
                    quartetc65815710

                    Hi, Can you explain more about the video driver? What driver? for what device?

                    Thanks

                    • 7. Re: Photoshop CC 2017 crashes only when opening Jpeg files
                      JJMack Most Valuable Participant

                      It is good to hear you found the problem.

                      • 8. Re: Photoshop CC 2017 crashes only when opening Jpeg files
                        Lucifer_rules Level 1

                        The tech guy at work updated the drivers for my video card I think. I am not that savvy with these things. Anyway, it was the updating of drivers that solved the issue. Was quite odd, but it was only Jpegs that were crashing my Photoshop.