11 Replies Latest reply on Aug 9, 2017 4:18 AM by samuelallary

    Cannot search Adobe Stock in-app

    samuelallary

      Hello

       

      I'm using the last version of Adobe CC and have an issue when trying to search images directly from the librairy panel in all compatibles apps.
      I always get the following message "Sorry, something went wrong while searching Adobe Stock. Please, try again".
      As I have read on other posts, I do not have multiple Adobe IDs, so the problem doesn't come from that.
      I'm also able to transfer the images directly from the Adobe Stock's website to my librairies, the problem occurs only when trying from the applications.

       

      Any ideas how to solve this ? I have already contacted twice the french Customer Service but they were not able to give me a solution.
      Anyone ?

       

      Thanks in advance