3 Replies Latest reply on Jul 30, 2017 8:12 AM by muhammada20718133

    unable to edit anything in Photoshop CC

    muhammada20718133

      Hey guys, It has been few days since i have been facing an issue with my Photoshop cc.

      Though it open image or document and it show in layer panel but it doesn't appear in work space. That's why I am unable to edit them.

      I am attaching screenshot of photoshop. Please help me. You can see file but it's not displayed in work space

      Capture13.PNG

        • 1. Re: unable to edit anything in Photoshop CC
          c.pfaffenbichler Level 8

          Is Window > Application Frame active?

          Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

           

          What have you done for trouble-shooting so far?

          Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

          https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

          • 2. Re: unable to edit anything in Photoshop CC
            SJRiegel Adobe Community Professional & MVP

            I see that your view percentage is set to 10%. If the original screenshot was small, it might be nearly invisible at 10% view size. Try setting it to 100%.

            1 person found this helpful
            • 3. Re: unable to edit anything in Photoshop CC
              muhammada20718133 Level 1

              Well when I turn graphic processor off, it worked.

               

              and here is my PS Error log

               

              2017:07:27 19:31:39 : tracked key 0000000000000108 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed

              2017:07:27 19:31:39 : tracked key 0000000000000230 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed

              2017:07:27 19:31:39 : tracked key 0000000000000228 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 19:31:39 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed

              2017:07:27 20:07:46 : tracked key 0000000000000240 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed

              2017:07:27 20:07:46 : tracked key 0000000000000120 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed

              2017:07:27 20:07:46 : tracked key 0000000000000238 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed

              2017:07:27 20:07:46 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTra ckResourceImp.h : 137 : REQUIRE failed