1 Reply Latest reply on Jul 28, 2017 12:06 AM by Nanaky

    Cannot erase ADE authorization with my password


      I haven't been able to use Adobe Digital Editions for some time. I receive "error! Check activation" every time I  download a book from OverDrive. My computer is authorized. Directions are to erase the authorization and authorize again. I usually first get an error that states " can't do that right now try again later" I immediately try again and it doesn't take my password. This is the same password I use with my Adobe account. I have Adobe CC. Don't know where to go from here. Should I reset my Adobe password?

        • 1. Re: Cannot erase ADE authorization with my password
          Nanaky Level 5



              Close all applications.

              Press WINDOWS + R.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Remove the Adept Folder.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize..




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.