Could you please let us know which version of Photoshop are you using and on which operating system?
Also, could you please try updating the GPU drivers and let us know if it helps?
(And anyone else trying to find a solution for this problem)
Thank you for responding. It appears that several other people are having the same "Freeze-Up" issue with Photoshop when starting Camera Raw. Here is my set-up details that is freezing up, if it helps:
Mac Pro (Early 2008)
Operating System: OS X El Capitan v. 10.11.6
Processor: 2 x 2.8 GHz Quad-Core Intel Xeon
Memory: 20 GB 667 MHz DDR2 FB-DIMM
Graphs: ATI Radeon HD 2600 XT 256 MB
Photoshop CS6 and Photoshop CC2017
I alternate between the two for several reasons -
A) All my Preferences & Keyboard shortcuts would not transfer to CC2017 (Which I Purchased in July 2016 AKA: 2015.5).
B) When I click on the PS CC icon on my Dock I get a question mark on the icon.
C) The worst of all If I open a RAW file via Camera Raw CC (which is 90% of my workflow) THE ENTIRE COMPUTER FREEZES UP! My only recourse is to selectively open the RAW file via PSD CS6 while I'm paying a monthly fee to use CC.
Update notes: This problem started right after I did my last update via the Cloud App. (About 1 week ago)
The update went smoothly for Creative Cloud (Photo Suite) But, for some reason the Cloud App WILL NOT update my Photoshop CS6 - It downloads, but gives me a "Update Fail" (U44M1P7) which I followed thru all the solution instructions on helpx.adobe.com (several times) and still cannot update PSD CS6.
Please let me know if you can shed some light on the problem.
Thank you in advance.
The photoshop version I am using is Adobe Photoshop CC 2017.
The operating system is Windows 7 64bit system.
I tried to update my GPU drivers, but they are already up-to-date.
In the camera raw preferences, if I try to check the box "Use Graphic Processor", it says "Unsupported Hardware/driver version".
If I open a RAW photo, or if I want to use the camera raw filter, Photoshop freezes, but if I wait for maybe 15 minutes (I don't know the exact time, but it's very long!), eventually Camera Raw opens. And after that it works normally also if I want to edit another photo with Camera Raw.
But it's still very annoying that I have to wait 15 minutes every time I open Photoshop to be able to work with Camera Raw.
Hi I am having the same problem with photoshop when using camera raw format. My whole computer freezes and I have the shut down the whole computer. I cannot use photshop because of this reason What is the problem as I cannot edit my photos
It is very annoyng and frustrating
Wendy - Go to Photoshop Preferences > Camera Raw and uncheck "Use Graphics Processor". See if that resolves your issue.
If not please post details of your system (Photoshop Help > System Info > Copy then paste here) and camera raw version (Photoshop > Help > About Plug Ins > Camera Raw) .
I sorry I cannot work out what to do as I am not good at computer stuff.
Every time I use photosop it freezes and cmes up with a thing saying XML
parsing error no element found at line 1. This is very frustrating as
I eed to use photoshop as have clients waiting for photos. Please is therre
a person I can actually talk to to try and help me urgently
These forums are user to user . We are volunteers who try to help people with their Adobe applications.
If you follow the instructions in my last post I will try and help you.
To contact Adobe use this link.Contact Customer Care
I am having the exact same problem as Mikkos. Would love it if someone could provide a fix. (Using Window 7 Professional, 64-bit)
2 people found this helpful
Go to Photoshop Preferences > Camera Raw and uncheck "Use Graphics Processor". See if that resolves your issue.
If not please post details of your system (Photoshop Help > System Info > Copy then paste here) and also your camera raw version (Photoshop > Help > About Plug Ins > Camera Raw) .
Dave, that did it! Thanks!
Dave thanks! This worked! I went from Photoshop cc17 to cc18 and Camera Raw stopped working and freezing up Photoshop. Did as you mentioned here clicking off the graphics processor and it worked. I have been banging my head of this problem for over a week. Now it is fixed. Thanks!
Dave - Thank You. I had a similar problem around July 2017 after I updated PS CC 2017 and it took days to find the solution "Updated Camera RAW locks up updated PS CC 2017 & Mac Pro"
That was a nightmare with deadlines pending.
However, After just minutes to find your fix, Im up and running tonight to get some work done.
Thank You Davescm!
Sincerely, John Lambert