2 Replies Latest reply on Oct 25, 2017 7:12 PM by KNEverett

    Photoshop CC 2017 Freezes/Hangs while Editing

    delanae

      Hi,

       

      I am a professional photographer struggling to get ANY editing done with Photoshop freezing/hanging on me constantly.

       

      When I go to use selective masking (note that only two files are open, with a total size of 71.5 MB) is when it seems to happen consistently.

       

      Here is my system:

       

      • HP Envy (2016) Model 860-170VR
      • Windows 10 Home (10.0.15063)
      • Core i7-6700K @ 4 GHz
      • 32 GB Ram
      • Nvidia Quadro K4000 graphics
      • Wacom Intuos Pro Tablet
      • HP and Viewsonic Monitors
      • C: 256GB m2 SSD (system and apps only, with plenty of free space)
      • D: 3TB (used for scratch disk, with plenty of free space)
      • NAS: QNAP 16TB (33% space free)
      • Network: CAT6 Gigabit

       

      All drivers are current, all software current, only 1 browser window and Photoshop are open.

       

      When this happens, if I check the Task Manager, I can see Photoshop is consuming about 10-25% of CPU and 22% of memory.  Disk I/O and network I/O are non-existent.

       

      But only Photoshop refuses to respond to mouse clicks and keyboard commands.

       

      Otherwise, the system continues normally ... I can use the browser, file explorer, open mail, etc.

       

      I have a lot of customers waiting for their pictures, and I am at a standstill, unable to proceed.

       

      PLEASE HELP!