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No puedo descargar el PS CC,

New Here ,
Jul 27, 2017 Jul 27, 2017

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No puedo descargar e instalar PS CC, tarda mucho y luego aparece el mensaje de error. Ya trate de descargarlo tres veces. No se que conflicto pueda haber.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Jul 28, 2017 Jul 28, 2017

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

if you can, disable your antivirus and retry.

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Community Expert ,
Jul 27, 2017 Jul 27, 2017

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what error message do you see?

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New Here ,
Jul 28, 2017 Jul 28, 2017

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Me aparece el "error fatal: 117" y descarga dañada.

Yo tenia antes instalado el CS5, lo desintale y trate de instalar el PS CC, puede ser ese el problema?

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Community Expert ,
Jul 28, 2017 Jul 28, 2017

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

if you can, disable your antivirus and retry.

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Adobe Employee ,
Jul 28, 2017 Jul 28, 2017

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