1 Reply Latest reply on Aug 1, 2017 2:09 PM by srishtib8795206

    Cierre inesperado de inDesign al abrirse

    erica99691756

      Hola,

       

      Cada vez que abro inDesign se cierra inesperadamente. Ya he probado en hacer limpieza del Mac, en desinstalar e instalar de nuevo el programa pero nada, sigue haciendo lo mismo. Con photoshop e illustrator no tengo ese problema.

       

      Alguien sabe que puedo hacer?

        • 1. Re: Cierre inesperado de inDesign al abrirse
          srishtib8795206 Adobe Employee

          Hi erica,

           

          If I get your query correctly InDesign is crashing on launch , if yes please try below mentioned steps and share results.

           

          • Close InDesign and all Adobe applications
          • Reset preferences manually
          1. Go to locations /Library/Preferences/ and /Library/Caches/ and delete or rename folder Adobe InDesign and com.adobe.indesign  to Adobe InDesign.old and com.adobe.indesign.com
          2. Launch InDesign from Creative cloud

                 Check how application works there, If it works fine

          1. Go to Location ~/Library/Preferences
          2. right click preferences folder and click get info
          3. Click the lock icon to unlock it, then enter an administrator name and password.
          4. Change permissions to read and write.
          5. Click the Action pop-up menu , then choose “Apply to enclosed items.”
          6. If you do not see your account there click on plus symbol on bottom left corner and add account and follow same steps

           

           

          • Follow same steps for
          1. ~/Library/Caches
          2. ~/Library/Application support
          3. /Library/Preferences
          4. /Library/Caches
          5. /Library/Application support
          6. Note: If you are on office system ,these (/Library/Application support and/Library/Preferences) folders may or may not allow you to add user , that is completely fine.

           

           

           

           

          Regards

          Srishti

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