It's showing as a missing font. Are you sure you have the nested style and character style properly defined? Screenshots of those definitions would help analyze the issue.
Yep its all 100% correct, this is what it looks like in the original InDesign template
Not a missing font as the instagram icon is not an issue when reimported
and again, open Word template > Import into InDesign
This is the imported result without touching anything in the Word document
This is the Word document
Is there a + next to the name of the paragraph style?
no, all styles are correct with non overlapping.
I looked at the unicode in the glyphs palette in the problem import and the twitter icon is being substituted to the TM glyph which in FontAwesome is a blank space, and the facebook icon is being deleted completely, no unicode selected in the glyphs palette, thats why theres a square but its still in the correct stylesheet.
Can you list the Unicode code points for the icons that went in (from your correct document) and came out (from the imported Word document)?
Indesign Template file
Word template file
Final Indesign document with imported content
I think as per usual its a Microsoft Word issue.
Think ill try a write a small script to convert the two wrong icons into the correct ones.
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I have printed a PDF with the UniCode (and other information) to that font.
You have to write an F before the given UNICODE number.
When I use the Unicode insert mode it works also in Word on Mac.