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Problems downloading into lightroom

New Here ,
Jul 30, 2017 Jul 30, 2017

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I have just returned from an overseas trip and have app. 1,000 photographs taken on a new Panasonic Lumix TZ 110 (both JPEG and Raw)

Lightroom does not recognise this camera as it is a new model and will not download most of my photographs (esp. those in RAW).

I cannot convert them to JPEG one at a time as I will need about a month to do this.

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correct answers 1 Correct answer

Community Expert , Jul 30, 2017 Jul 30, 2017

Thank you - I believe that I am running 6.5 as the system tells me I am running the current version.

Annoyingly, Lightroom when you do the check for updates from the help menu almost never tells you the truth. The actual latest version shows a flower in the splash screen when you start it and shows version 2105.12 (or 6.12 if you have the non-cc version)

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Community Expert ,
Jul 30, 2017 Jul 30, 2017

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You need Lightroom 6.5 or later for that camera.

Which version of Lightroom are you running? In Lightroom, click Help > System Info and look for the first line in the white box.

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New Here ,
Jul 30, 2017 Jul 30, 2017

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Thank you - I believe that I am running 6.5 as the system tells me I am running the current version.

However, to be sure, I will check tonight and advise.

Thank you.

John L. Lawrence

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Community Expert ,
Jul 30, 2017 Jul 30, 2017

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john@tmg  wrote

the system tells me I am running the current version.

Depends on where you're seeing that as to whether it's trustworthy.

Try Help > System Info in Lightroom. That's always accurate.

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LEGEND ,
Jul 30, 2017 Jul 30, 2017

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Go to Help->System Info and tell us the Exact version number of your Lightroom.

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Community Expert ,
Jul 30, 2017 Jul 30, 2017

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Thank you - I believe that I am running 6.5 as the system tells me I am running the current version.

Annoyingly, Lightroom when you do the check for updates from the help menu almost never tells you the truth. The actual latest version shows a flower in the splash screen when you start it and shows version 2105.12 (or 6.12 if you have the non-cc version)

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New Here ,
Jul 30, 2017 Jul 30, 2017

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Thank you

John L. Lawrence

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New Here ,
Jul 31, 2017 Jul 31, 2017

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Thank you - will do

John L. Lawrence

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