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1. Re: How to solve? Application purchased in one Adobe ID goes to another Adobe ID!
Ned Murphy Aug 1, 2017 3:29 AM (in response to gurdipsingh)1 person found this helpfulContact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
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2. Re: How to solve? Application purchased in one Adobe ID goes to another Adobe ID!
Sheena KaulAug 1, 2017 4:04 AM (in response to gurdipsingh)
Hi Gurdip,
I was able to check your account and saw that there was only one case which was for cancellation and refund and had been resolved yesterday itself.
Is there a different case number that you are referring to in your post above?
Regards,
Sheena
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3. Re: How to solve? Application purchased in one Adobe ID goes to another Adobe ID!
gurdipsingh Aug 1, 2017 4:11 AM (in response to Ned Murphy)Thanks, but I've been using that for the past 3 days.
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4. Re: How to solve? Application purchased in one Adobe ID goes to another Adobe ID!
gurdipsingh Aug 1, 2017 4:15 AM (in response to Sheena Kaul)Hi Sheena, For the current case, one full transaction was made. It was cancelled and refunded. Numerous attempts were also made after that while trying various solutions, but each time terminated when the account switched.