We have no clue about the kind of machine you have, nor the OS you're running. No one can give you any useful advice.
Other than this -- your tryout is about to end. It's only good for seven (7) days. You can't learn that much about all those applications in such a short time. Thank Adobe for that.
I actually gave info on what device im using above...
anyways here you go ...
Lenovo y520 laptop ( 2-3 month old)
Intel HD graphics 630
nvidia GeForce GTX 1050 Ti
Intel Core i7-7700HQ CPU at 2.8GHz (8 CPUs?)
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1050 Ti
Driver version: 384.94
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 768
Core clock: 1493 MHz
Memory data rate: 7008 MHz
Memory interface: 128-bit
Memory bandwidth: 112.13 GB/s
Total available graphics memory: 12225 MB
Dedicated video memory: 4096 MB GDDR5
System video memory: 0 MB
Shared system memory: 8129 MB
anything else ... let me know
also I used to use aftereffects cs6 on my old laptop but it did not face such problems ... (but it was a very basic laptop with one or no graphics card)
2 people found this helpful
This problem tends to come up with NVIDIA cards, specifically GeForce cards. More specifically, it seems to happen with computers with GeForce cards and GeForce Experience software installed. It's a troubleshooting thing that the GeForce software injects into games (and other things that use GPU-acceleration like AE). You can try uninstalling the GeForce experience software. Alternatively, you could try going into AE's preferences and turning off the "Hardware accelerate...panels" option.
Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.
Hi Szalam, just getting back to your post there about the NVIDIA specifially GeForce cards which I too are having problems with. Is there any suggestions what you might recommend or think might be a good graphics card? Also do you think 8GB of ram is enough in a desktop computer when using creative cloud? Seriously thinking about upgrading my graphics card and adding more ram.
I hope this is resolved. I am having a similar problem.
My laptop is a similar specification (i7, Windows 10, 16gb Ram) but only on GeForce 960 card.
Sometimes the display acceleration is disabled when I start AE, and sometimes it's not. And I can't see a pattern so far, I just have to shut down and keep trying.
I have a paid Adobe CC account, and all the GeForce and Adobe products are on the latest update.
If I've missed any info please let me know!
I have had an identical problem, with a GTX 1050. Adobe customer care said that the problem was that my NVIDIA graphics card was not being read by the system (merely looked at display properties, but GTX 1050 wouldn't be listed under there anyways), but after running additional diagnostics and contacting NVIDIA, the problem is not the graphics card itself. I am currently at the end of the troubleshooting rabbit hole, any more suggestions/solutions would be of great help. Thank you.
Dell XPS 9560
NVIDIA GeForce GTX 1050
Intel Core i7-7700HQ CPU 2.80 GHz
I am having almost the exact same issues as OP with an NVIDIA GeForce GTX 1080 Ti (Asus Turbo model). Latest version of both Adobe software and Nvidia driver. OpenGL options are greyed out in AE, Encoder can't detect hardware for rendering and Premiere won't even start (See error message attached). Downgrading Premiere to an earlier version (11.0.2) enables it to start up, but then behaves the same as Encoder - no rendering hardware found.
"System info" in Photoshop confirms that it is able to detect openGL:
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu.GLName="NVIDIA GeForce GTX 1080 Ti"
glgpu.GLRenderer="GeForce GTX 1080 Ti/PCIe/SSE2"
Unigine rendering benchmark runs fine in openGL mode. Cinema 4D also detects openGL.
I've tried an array of different combinations of recent Nvidia drivers and CC App versions. Same symptoms (except Premiere starting up on 11.0.2)
RAM: 32 GB
SSD: 2 x Samsung M.2 256 GB
MB: Asrock Taichi X299 (BIOS 1.60)
1 person found this helpful
I have one computer where I work that keeps popping that "can't find video play modules" message. I reinstall the latest driver and then it works fine. But then, the next time I start Premiere, it's a crap shoot about whether or not it'll work. (This is with an earlier version of Premiere). I'd recommend contacting Adobe support. Please let us know what you find out.
I have the exact same computer and I'm running into the same issue. Can't seem to find anything that resolved this issue.