4 Replies Latest reply on Aug 14, 2017 5:30 PM by Kevin-Monahan

    Display acceleration disabled

    nihalahmed49

      I've been using after effects trial version for the past week and I noticed something really annoying...

       

      Whenever I open a file or start a new composition ... on the top right corner it shows "display acceleration disabled" and its driving me crazy. When this is shown the playback or preview is very jittery and slow.

      But when I check the  edit > preferences > display option... the "hardware accelerate composition,layers and footage panel" is unchecked and grayed out.

      Also when I check my "GPU information" from the preferences > previews .... it shows "Fast draft: not available( incompatible or old graphics driver)" and the OpenGL section is empty.

       

      Inked2017-07-26 (1)_LI.jpg

       

      Capture1.PNG

       

      This is when I dont use any 3D ... just basic shape layers ... nothing else

       

      When I turn on the 3D layer then the error message comes ...

      ray traced error.png

      2017-08-01.png

       

       

       

      Some times this message comes...

      2017-07-26 (2).png

       

      but the thing is that ....Once in a while it works normally and the errors don't show (like this)

      2017-07-27.png

       

       

      ....

       

      As far I know , all the drivers are upto date

       

      I have a :

       

      Lenovo y520 laptop ( 2-3 month old)

      Intel HD graphics 630

      nvidia GeForce GTX 1050 Ti

      Intel Core i7-7700HQ  CPU at 2.8GHz (8 CPUs?)

      16GB RAM

      Direct X 12

      Windows 10

       

      2017-07-31.png

       

      .....

       

      I've been looking online for about a week for the solution online and was unable to find a solution and I cant pinpoint what the problem is due to ....

      What should I do ... please tell me a solution anyone ..

       

      -----------------------------------------------------------------------------

      PS. I notice this problem more when Chrome is open and less when I re-start the computer  ( I cant tell for sure as its only a week in trial version)

       

      Also simultaneously this message comes in Premiere Pro ... "Adobe premiere pro could not find any capable video playing modules, please update your video display drivers and start again"   and  "This project was last used with mercury playback Engine GPU acceleration (CUDA), which is not available on this system, mercury playback Engine software will be used"

       

       

       

      Szalam

        • 1. Re: Display acceleration disabled
          Dave LaRonde Level 6

          We have no clue about the kind of machine you have, nor the OS you're running.  No one can give you any useful advice.

           

          Other than this -- your tryout is about to end.  It's only good for seven (7) days.  You can't learn that much about all those applications in such a short time.  Thank Adobe for that.

          • 2. Re: Display acceleration disabled
            nihalahmed49 Level 1

            I actually gave info on what device im using above...

             

            anyways here you go ...

             

            Lenovo y520 laptop ( 2-3 month old)

            Intel HD graphics 630

            nvidia GeForce GTX 1050 Ti

            Intel Core i7-7700HQ  CPU at 2.8GHz (8 CPUs?)

            16GB RAM

             

             

            Operating System: Windows 10 Home, 64-bit

            DirectX version: 12.0

            GPU processor: GeForce GTX 1050 Ti

            Driver version: 384.94

            Direct3D API version: 12

            Direct3D feature level: 12_1

            CUDA Cores: 768

            Core clock: 1493 MHz

            Memory data rate: 7008 MHz

            Memory interface: 128-bit

            Memory bandwidth: 112.13 GB/s

            Total available graphics memory: 12225 MB

            Dedicated video memory: 4096 MB GDDR5

            System video memory: 0 MB

            Shared system memory: 8129 MB

             

            2017-07-31.png

            anything else ... let me know

             

             

             

            also I used to use aftereffects cs6 on my old laptop but it did not face such problems ... (but it was a very basic laptop with one or no graphics card)

            • 3. Re: Display acceleration disabled
              Szalam Adobe Community Professional & MVP

              This problem tends to come up with NVIDIA cards, specifically GeForce cards. More specifically, it seems to happen with computers with GeForce cards and GeForce Experience software installed. It's a troubleshooting thing that the GeForce software injects into games (and other things that use GPU-acceleration like AE). You can try uninstalling the GeForce experience software. Alternatively, you could try going into AE's preferences and turning off the "Hardware accelerate...panels" option.

              • 4. Re: Display acceleration disabled
                Kevin-Monahan Adobe Employee

                Hi NihalAhmed49,

                Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

                 

                Thanks,

                Kevin