10 Replies Latest reply on Oct 7, 2017 8:31 AM by Szalam

    Display acceleration disabled

    nihalahmed49 Level 1

      I've been using after effects trial version for the past week and I noticed something really annoying...

       

      Whenever I open a file or start a new composition ... on the top right corner it shows "display acceleration disabled" and its driving me crazy. When this is shown the playback or preview is very jittery and slow.

      But when I check the  edit > preferences > display option... the "hardware accelerate composition,layers and footage panel" is unchecked and grayed out.

      Also when I check my "GPU information" from the preferences > previews .... it shows "Fast draft: not available( incompatible or old graphics driver)" and the OpenGL section is empty.

       

      Inked2017-07-26 (1)_LI.jpg

       

      Capture1.PNG

       

      This is when I dont use any 3D ... just basic shape layers ... nothing else

       

      When I turn on the 3D layer then the error message comes ...

      ray traced error.png

      2017-08-01.png

       

       

       

      Some times this message comes...

      2017-07-26 (2).png

       

      but the thing is that ....Once in a while it works normally and the errors don't show (like this)

      2017-07-27.png

       

       

      ....

       

      As far I know , all the drivers are upto date

       

      I have a :

       

      Lenovo y520 laptop ( 2-3 month old)

      Intel HD graphics 630

      nvidia GeForce GTX 1050 Ti

      Intel Core i7-7700HQ  CPU at 2.8GHz (8 CPUs?)

      16GB RAM

      Direct X 12

      Windows 10

       

      2017-07-31.png

       

      .....

       

      I've been looking online for about a week for the solution online and was unable to find a solution and I cant pinpoint what the problem is due to ....

      What should I do ... please tell me a solution anyone ..

       

      -----------------------------------------------------------------------------

      PS. I notice this problem more when Chrome is open and less when I re-start the computer  ( I cant tell for sure as its only a week in trial version)

       

      Also simultaneously this message comes in Premiere Pro ... "Adobe premiere pro could not find any capable video playing modules, please update your video display drivers and start again"   and  "This project was last used with mercury playback Engine GPU acceleration (CUDA), which is not available on this system, mercury playback Engine software will be used"

       

       

       

      Szalam

        • 1. Re: Display acceleration disabled
          Dave LaRonde Level 6

          We have no clue about the kind of machine you have, nor the OS you're running.  No one can give you any useful advice.

           

          Other than this -- your tryout is about to end.  It's only good for seven (7) days.  You can't learn that much about all those applications in such a short time.  Thank Adobe for that.

          • 2. Re: Display acceleration disabled
            nihalahmed49 Level 1

            I actually gave info on what device im using above...

             

            anyways here you go ...

             

            Lenovo y520 laptop ( 2-3 month old)

            Intel HD graphics 630

            nvidia GeForce GTX 1050 Ti

            Intel Core i7-7700HQ  CPU at 2.8GHz (8 CPUs?)

            16GB RAM

             

             

            Operating System: Windows 10 Home, 64-bit

            DirectX version: 12.0

            GPU processor: GeForce GTX 1050 Ti

            Driver version: 384.94

            Direct3D API version: 12

            Direct3D feature level: 12_1

            CUDA Cores: 768

            Core clock: 1493 MHz

            Memory data rate: 7008 MHz

            Memory interface: 128-bit

            Memory bandwidth: 112.13 GB/s

            Total available graphics memory: 12225 MB

            Dedicated video memory: 4096 MB GDDR5

            System video memory: 0 MB

            Shared system memory: 8129 MB

             

            2017-07-31.png

            anything else ... let me know

             

             

             

            also I used to use aftereffects cs6 on my old laptop but it did not face such problems ... (but it was a very basic laptop with one or no graphics card)

            • 3. Re: Display acceleration disabled
              Szalam Adobe Community Professional & MVP

              This problem tends to come up with NVIDIA cards, specifically GeForce cards. More specifically, it seems to happen with computers with GeForce cards and GeForce Experience software installed. It's a troubleshooting thing that the GeForce software injects into games (and other things that use GPU-acceleration like AE). You can try uninstalling the GeForce experience software. Alternatively, you could try going into AE's preferences and turning off the "Hardware accelerate...panels" option.

              1 person found this helpful
              • 4. Re: Display acceleration disabled
                Kevin-Monahan Adobe Employee

                Hi NihalAhmed49,

                Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

                 

                Thanks,

                Kevin

                • 5. Re: Display acceleration disabled
                  tessygirl Level 1

                  Hi Szalam, just getting back to your post there about the NVIDIA specifially GeForce cards which I too are having problems with. Is there any suggestions what you might recommend or think might be a good graphics card? Also do you think 8GB of ram is enough in a desktop computer when using creative cloud? Seriously thinking about upgrading my graphics card and adding more ram.

                   

                  Thanks,

                  Paul

                  • 6. Re: Display acceleration disabled
                    victoria_finch Level 1

                    I hope this is resolved. I am having a similar problem.

                     

                    My laptop is a similar specification (i7, Windows 10, 16gb Ram) but only on GeForce 960 card.

                     

                    Sometimes the display acceleration is disabled when I start AE, and sometimes it's not. And I can't see a pattern so far, I just have to shut down and keep trying. 

                     

                    I have a paid Adobe CC account, and all the GeForce and Adobe products are on the latest update.

                     

                    If I've missed any info please let me know!

                     

                    Thanks, Victoria

                    • 7. Re: Display acceleration disabled
                      nmskinner Level 1

                      I have had an identical problem, with a GTX 1050. Adobe customer care said that the problem was that my NVIDIA graphics card was not being read by the system (merely looked at display properties, but GTX 1050 wouldn't be listed under there anyways), but after running additional diagnostics and contacting NVIDIA, the problem is not the graphics card itself. I am currently at the end of the troubleshooting rabbit hole, any more suggestions/solutions would be of great help. Thank you.

                       

                      Dell XPS 9560

                      NVIDIA GeForce GTX 1050

                      16GB RAM

                      Intel Core i7-7700HQ CPU 2.80 GHz

                      512GB SSD

                      • 8. Re: Display acceleration disabled
                        oohr Level 1

                        Hi! I have similar problem with my After Effect CC 2017 and I have no idea how to solve this problem.

                         

                         

                        My workstation:

                        Dell T7810

                        Operating System: Windows 10 Home, 64-bit

                        DirectX version: 12.0

                        2x Intel Xeon CPU E5-2620v3 2.40GHz

                        80 GB RAM

                        2x GeForce quadro K5000 (SLI)

                         

                         

                        What should I do ...

                        graph_1.jpg

                        graph_2.jpg

                        graph_3.jpg

                        • 9. Re: Display acceleration disabled
                          kindergartenmedia Level 1

                          I am having almost the exact same issues as OP with an NVIDIA GeForce GTX 1080 Ti (Asus Turbo model). Latest version of both Adobe software and Nvidia driver. OpenGL options are greyed out in AE, Encoder can't detect hardware for rendering and Premiere won't even start (See error message attached). Downgrading Premiere to an earlier version (11.0.2) enables it to start up, but then behaves the same as Encoder - no rendering hardware found.

                           

                          "System info" in Photoshop confirms that it is able to detect openGL:

                          OpenGL Drawing: Enabled.

                          OpenGL Allow Old GPUs: Not Detected.

                          OpenGL Drawing Mode: Advanced

                          OpenGL Allow Normal Mode: True.

                          OpenGL Allow Advanced Mode: True.

                          AIFCoreInitialized=1

                          AIFOGLInitialized=1

                          OGLContextCreated=1

                          NumGLGPUs=1

                          NumCLGPUs=1

                          NumNativeGPUs=0

                          glgpu[0].GLVersion="4.1"

                          glgpu[0].IsIntegratedGLGPU=0

                          glgpu[0].GLMemoryMB=11264

                          glgpu[0].GLName="NVIDIA GeForce GTX 1080 Ti"

                          glgpu[0].GLVendor="NVIDIA Corporation"

                          glgpu[0].GLVendorID=4318

                          glgpu[0].GLDriverVersion="22.21.13.8569"

                          glgpu[0].GLRectTextureSize=32768

                          glgpu[0].GLRenderer="GeForce GTX 1080 Ti/PCIe/SSE2"

                          glgpu[0].GLRendererID=6918

                          glgpu[0].HasGLNPOTSupport=1

                           

                          Unigine rendering benchmark runs fine in openGL mode. Cinema 4D also detects openGL.

                           

                          I've tried an array of different combinations of recent Nvidia drivers and CC App versions. Same symptoms (except Premiere starting up on 11.0.2)

                           

                          CPU: i7-7820X

                          RAM: 32 GB

                          SSD: 2 x Samsung M.2 256 GB

                          MB: Asrock Taichi X299 (BIOS 1.60)

                           

                          errors.jpg

                          • 10. Re: Display acceleration disabled
                            Szalam Adobe Community Professional & MVP

                            I have one computer where I work that keeps popping that "can't find video play modules" message. I reinstall the latest driver and then it works fine. But then, the next time I start Premiere, it's a crap shoot about whether or not it'll work. (This is with an earlier version of Premiere). I'd recommend contacting Adobe support. Please let us know what you find out.

                            1 person found this helpful