10 Replies Latest reply on Aug 6, 2017 6:48 PM by TravelersTavern

    Can't sync mobile collections after reinstall

    TravelersTavern

      Today I refreshed my computer and reinstalled Lightroom.  I'm trying to download all the photos from the mobile cloud back onto my desktop.

       

      When I login on my phone or the web it shows all of the collections.  Syncing is active-not paused.  It doesn't show any errors.  I can create new collections on my desktop and they show up on my phone, but I cant get the phone collections to show up on desktop.

       

      I've googled and searched the forums but I can't find an answer to this situation.

       

      Thanks in advance.