3 Replies Latest reply on Aug 2, 2017 4:43 PM by John T Smith

    Un authorising Licences

    terryk46822472

      Okay how do I talk to a staff member whose name is underlined by red so I can have the unauthorised licences removed.  How do I find the said staff member

        • 1. Re: Un authorising Licences
          John T Smith Adobe Community Professional & MVP

          Find a Staff person in a message and hover your mouse over their name

          you may then click the Message option in the popup window to send a private email

          • 2. Re: Un authorising Licences
            terryk46822472 Level 1

            Thanks John, I am completely new to this.  So what part of the forum would I find a Staff person to reply to.  Is there any section that I have to be in.  I agree with a few people that Adobe are slow in replying.  In Australia there is a number in Sydney and you have to go through a menu and it takes for ever only to find that the person you are talking to can't help you.  I have thought of using my Kobo eReader as a door stop or wheel chock when I am changing a tyre. Very frustrating, but thank God I am not the only one having problems with the Unauthorised Activations.  There must be an easier way to deactivate them

            Cheers

             

            Terry

            • 3. Re: Un authorising Licences
              John T Smith Adobe Community Professional & MVP

              No specific forum, just check messages until you find someone with Staff next to their name