1 Reply Latest reply on Aug 17, 2017 5:29 AM by AnandSri

    Acrobat Pro 9 Runtime Error

    annaj32662383

      I'm having issues with 2 different installs of Adobe Acrobat 9. I get the following error about 2 seconds after launching the program:

      Error.JPG

      One serial number is installed on a system running windows 7 and the other on Windows 10.

       

      I've contacted support and they've directed me here.

       

      thanks in advance!

        • 1. Re: Acrobat Pro 9 Runtime Error
          AnandSri Adobe Employee (Admin)

          Hi Anna,

           

          Sorry for the delay in response to your query.

          As per the issue description, you are getting Microsoft Visual C++ Runtime error after launching Acrobat Pro 9.

           

          For Windows 7, please follow the steps in the following link for troubleshooting: https://helpx.adobe.com/acrobat/kb/runtime-error-roaming-profile-workflows.html

           

          Acrobat Pro 9 is not supported on Windows 10 OS.

          You can try to repair the Microsoft Visual C++ files in Control Panel\All Control Panel Items\Programs and Features

          Highlight the Microsoft Visual C++ files, Right Click > select Change and then Choose Repair.

          You have to repair all the listed Microsoft Visual C++ files.

          Once you have repaired the files, please reboot the machine and check.

           

          Please keep us posted with the results.

           

          Regards,

          Anand Sri.

           

           

          [Moving the thread into Acrobat General Troubleshooting]