19 Replies Latest reply on Apr 3, 2018 10:58 AM by dj_paige

    Lightroom catalog suddenly disappeared

    calumlewis Level 1

      So the other night before bed I went to shut down my computer, closed Lightroom and it prompted me to backup, so I did (I always backup when prompted weekly). Next day I fire up the PC, open Lightroom and it's completely empty and starts the tutorial (where the arrows point important sections) as if I had first opened it. The library was completely empty and the catalogue disappeared. I looked in my Lightroom folder (Pictures>Lightroom) opened the catalogue inside and it's empty. I contacted support, they took remote control of my PC and tried to open a backup catalogue, but the most recent backup is from January, and after searching my whole system for a .lrcat file the support advisor just told me that it has gone for good and they couldn't help any further. All the collections photos are still synced to lightroom mobile and web, so I can access them on there, but the desktop catalogue is gone and when opening my old one it will resync with mobile and ill loose all the edits.

       

      I have tried everything I can think of, but how can a catalogue just disappear with 8 months worth of backups?

       

      I'm currently running a disk recovery programme to see if I can recover anything that's been deleted (not by me)

       

      Has anyone else had this issue, and know of anything I can do to recover my catalogue?

       

      I'm using the latest version of Windows 10 and my Lightroom CC is updated to the most current 2015 version.

       

      Thanks

        • 1. Re: Lightroom catalog suddenly disappeared
          dj_paige Level 10

          You are not the first person to report catalogs and backups have disappeared, but usually the answer is that you have mistakenly opened a new (empty) LR catalog, and the real one is out there, and you have to search for it using your operating system's search feature. Have you done this? Search all hard disks for .LRCAT files.

           

          There's no way that LR will cause catalog files to disappear and backups to disappear, although I could imagine that a hard disk malfunction where some sectors of a HD have gone bad could cause files to appear to have disappeared, but even there that would assume that the same bad sectors cause both the active catalog and backups to disappear, which is quite a stretch in my mind.

          • 2. Re: Lightroom catalog suddenly disappeared
            calumlewis Level 1

            Thanks for the reply. Yeah, me and the Adobe support assistant did a windows search across my whole system for .lrcat files and tried the ones that came up with no luck. Also, when I opened Lightroom it just started empty and didnt ask to load a catalouge. Every other time I open Lightroom it simply opens the correct catalogue (I only have one) but this time it opened as if I had just downloaded it for the first time, with tutorial and all.

             

            I haven't changed any file settings or moved any files at all and the PC was turned off overnight between me backing up and shutting down, then turning on and reopening LR. The only other thing I can think of is that my hard drive is fault and has misplaced the catalogues and backups, however, I also use the hard drive to store all my movies and TV shows which are all still intact and work correctly.

            1 person found this helpful
            • 3. Re: Lightroom catalog suddenly disappeared
              studio5d

              Hi there, I'm having a somewhat similar problem and am currently trying to figure out which recovery program would be best for recovering my catalog files (on a mac).  Do you have any suggestions?  What did you use, and did it end up working for you?

               

              Thanks in adance

              • 4. Re: Lightroom catalog suddenly disappeared
                Bob32014

                Once you get straightened out, always backup your catalog to an off-site server or at least an external HD so you can find it again. Typically you put hundreds of hours into your LR pictures and you don't want them to disappear if your HD crashes, or whatever.

                • 5. Re: Lightroom catalog suddenly disappeared
                  ptknight_S4S

                  I just had the same problem and lost days of work making collections (Lightroom Classic CC release 7.22).

                   

                  When I noticed Lightroom was running slow and some photos in catalog were showing greyed out, I decided to quit lightroom and then reopen. I first tried to optimize the catalog. After 10 minutes no luck. I then tried to cancel, and Lightroom froze. I had to force quit (Mac using High Sierra). All my photos are still where they were on and external 4 TB hard drive, but I will apparently have to re-import them.

                   

                  This is crazy for an expensive program supposed to be top of the line. Is there anything I can do? Nobody seems to be answering the question. I've searched the system and the only .ircat file is basically empty.

                   

                  Peter

                   

                  I have most of the photos also in Lightroom CC that has less sophisticated controls. I have some of the collections there. Can I import into Lightroom Classic CC? On web I find only instructions for syncing from Classic CC to CC.

                  • 6. Re: Lightroom catalog suddenly disappeared
                    dj_paige Level 10

                    You've given us almost no useful details. Why do you have to re-import the photos? Please explain this.

                     

                    Not only is re-importing the wrong thing to do, but most likely unnecessary.

                    • 7. Re: Lightroom catalog suddenly disappeared
                      vincent peters19128073

                      I had this happen to me today as well. 2 years of collections gone. Spent 45 minutes with Adobe tech support and they're gone. I backed up after every session but nothing. Lightroom acted like it was my first day and the only catalog was the empty one it created today. Very sad and disruption to me.

                      • 8. Re: Lightroom catalog suddenly disappeared
                        fuji yama

                        Oh no... I though I was the only one. It look like something is going on with lightroom. Today my galleries disappeared as well. I have spent all day trying to find them. The only galleries that I found are from 2015 and befpre. Everything else is gone!!!!

                         

                        This happened after the updating of Lightroom:  It said: THis catalog was previously upgraded during the Lightroom Classic Update. WOuld you like to use the newer, upgraded catalog instead?... I clicked yes and when it opened the catalog was from 2015.... the rest of my 2018 backups were not there anymore

                         

                        This is a terrible situation . Please, if someone find the fixing post it here.

                        • 9. Re: Lightroom catalog suddenly disappeared
                          Just Shoot Me Adobe Community Professional

                          https://forums.adobe.com/people/vincent+peters19128073  wrote

                           

                          I had this happen to me today as well. 2 years of collections gone. Spent 45 minutes with Adobe tech support and they're gone. I backed up after every session but nothing. Lightroom acted like it was my first day and the only catalog was the empty one it created today. Very sad and disruption to me.

                          What do you mean by "I backed up after every session but nothing".

                          Do you have backup catalogs?

                          Have you searched your drive for .lrcat.

                          • 10. Re: Lightroom catalog suddenly disappeared
                            vincent peters19128073 Level 1

                            When closing down Lightroom, it asks if I want to back-up. I always said yes. But no back-ups could be found. Both me and the Adobe Tech searched the entire drive for .lrcat files, and the only one found was the empty one created today, like it was my first time using the app.

                            • 11. Re: Lightroom catalog suddenly disappeared
                              vincent peters19128073 Level 1

                              Adobe support SUCKS!!! Catalogs disappeared and no one can help. Now I keep getting emails to close the case. HOW!!! I give up.

                              • 12. Re: Lightroom catalog suddenly disappeared
                                Just Shoot Me Adobe Community Professional

                                So when you search your hard drive for lrcat nothing comes up?

                                 

                                I asked this a few days ago and got no reply. You did reply that supposedly some Adobe person remotely searched your drive and found NO files with the extension of lrcat.

                                 

                                But have "YOU" done a search for that?

                                 

                                I find it hard to believe that there are no files on your entire drive that don't end with LRCAT.

                                 

                                If I search my system for that this is what I come up with.

                                LR Cat search.PNG

                                 

                                There are 39 different LR Catalog files from several different versions including numerous backups of my current working catalog, with the Zip extension, and backups of previous version catalogs. And then there are backups of the backups and main catalog files on external drives.

                                 

                                So I find it hard to believe you don't have any LR Catalog files anywhere on your computer.

                                The only way for that to happen is YOU the USER Deleted them or your had drive is failing and they got corrupted in some way and lost the file extension, LRCAT.

                                 

                                So the reason your help request ticket number was deemed finished is because with NO LR catalog there isn't anything Adobe can do for you.

                                 

                                Now as to why you have no backups of the catalog file although you say you create one every time LR closes I have no idea. Where are you supposedly storing the backups?

                                By default LR selects the same main folder the working catalog is in and creates a subfolder called Backups and places the catalog backup files in dated subfolders. But if YOU (And I do mean YOU) Deleted that main catalog folder then both the actual working catalog file then all of the backups for that catalog would of been deleted also. You could of done this not knowing what you were actually deleting when trying to clean up your hard drive

                                 

                                The Default location for the LR catalog file is in your User Name folder, in the Pictures subfolder then in another subfolder called Lightroom and all that is in the Users folder on the ROOT of the OS drive. That is true for both Windows and Mac OS X.

                                 

                                So if you had recently done some Computer House Cleaning that is where your LR catalog files went, IE Out with the TRASH.

                                 

                                Simple fact is IF for whatever reason there is NO LR Catalog file on your hard drive there is nothing anyone on this forum or at Adobe can do for you. You will need to start from scratch and create a catalog and import all your images into it.

                                • 13. Re: Lightroom catalog suddenly disappeared
                                  Just Shoot Me Adobe Community Professional

                                  Oh and LR Catalog files don't just Suddenly Disappear. Just like no other file on your hard drive disappears. The only way for any file to go missing from your drive is if you the user deleted it or the drive is failing and they became corrupted.

                                  • 14. Re: Lightroom catalog suddenly disappeared
                                    vincent peters19128073 Level 1

                                    I spent an hour going over this with Adobe tech support. He took control of my laptop and searched every way possible. Even checked the trash. NO LRCAT files existed. I use the same laptop every time. I did not delete any folder or files. When LR closes down each time it prompts to back up and I always say yes, but nothing exists.

                                    • 15. Re: Lightroom catalog suddenly disappeared
                                      vincent peters19128073 Level 1

                                      Happened after CC update. I'm computer literate and know what not to delete. I'm not saying they magically dissipated. I'm saying that something in the update process caused the issue.

                                      • 16. Re: Lightroom catalog suddenly disappeared
                                        Just Shoot Me Adobe Community Professional

                                        With a LR update it does not Delete catalog files.

                                         

                                        Do you make regular backups of your complete system?

                                         

                                        Do you know where the original catalog file was stored? IE on what drive and in what folder?

                                         

                                        I'm sorry for my Snarkness but no File just disappears unless the user deleted it or the drive it was stored on is starting to fail.

                                         

                                        There is no feature or option in LR to delete a catalog file. And no option or feature in any LR update, or Upgrade, package to Delete any catalog files. If anything a update will overwrite Program files. But the catalog file isn't stored with the program files so there is no way for it to overwrite it or delete it.

                                        And with a Upgrade package they are installed into their own folder and not over the top of the previous version.

                                        • 17. Re: Lightroom catalog suddenly disappeared
                                          SiobhanH

                                          I've had to deal with a missing collection in the past week. Hours of work wasted, I had a deadline so needed to re-do the whole thing. And no reply from Adobe. However, one thing that has been suggested to me is the problem might be related to a Mac clean-up. I use Clean my Mac and it could be that they deleted back-ups or other important files. Might be worth checking for you too.

                                          • 18. Re: Lightroom catalog suddenly disappeared
                                            vincent peters19128073 Level 1

                                            That could very well be the case. I'm using a PC, but also recently did a disk clean-up. I may do it again just to see if it selects the .lrcat files. No risk since I have not rebuilt anything.

                                            • 19. Re: Lightroom catalog suddenly disappeared
                                              dj_paige Level 10

                                              There have been a few reports of similar situations, Lightroom catalog disappeared, backups disappeared, etc.

                                               

                                              While I suppose it is remotely possible that this is a bug in Lightroom, I can't imagine why Adobe would include any code at all to delete a catalog file in the first place. It doesn't make sense.

                                               

                                              This does sound to me like one of the following:

                                              1. Malware or virus
                                              2. User error
                                              3. Some sort of automated clean-up program deciding to get rid of files

                                               

                                               

                                              In fact, if I had to pick one that I consider to be the most likely cause, I'd say it is number 1. Earlier I said it might be remotely possible that this is a bug in Lightroom, I'd consider that possibility way down on the list, perhaps number 127 on the above list.

                                               

                                              So, I'd recommend running a malware and virus scan on your computer.