11 Replies Latest reply on Sep 12, 2018 5:51 PM by Ellora Stone

    Photoshop freezes when opening Raw file

    douglasa93232123 Level 1

      I am using PS CC 2017 with the current updates installed. My OS is Windows 7, again up to date.


      If I attempt to open any raw file (Olympus or Panasonic) from PS, the image opens in the Camera Raw window. Following any adjustments, or none at all, selecting "Open Image" causes the Camera Raw window to close, but the image will not open in PS and PS itself freezes, not responding to the selection of any button, including the "close" button. Opening Task Manager shows PS "not responding" and I have to force a closure.


      I have tried uninstalling PS, shutting down the PC, then re-booting and installing PS, and doing update. Does not help!


      Where do I go now, please?