7 Replies Latest reply on Aug 7, 2017 6:49 PM by Steve Grisetti

    Photoshop Premier Elements 7 stops working after a while

    kafka001 Level 1

      I have started my first project in Premier Elements 7. After I have uploaded video clips I am only able to place six or seven clips on the board at the bottom before I get a message telling me the program has stopped working. My operating system is Windows 8. Could it be that I have insufficient space on my C: drive?

        • 1. Re: Photoshop Premier Elements 7 stops working after a while
          Steve Grisetti Adobe Community Professional

          There is no program called Photoshop Premiere Elements. Since you're talking about video editing, I assume you're talking about Premiere Elements.

           

          It's possible that you've run out of space or that your computer is under-powered -- but you don't list your specs, so it's hard to say. What processor do you have with how much RAM? How much free, clean, defragmented space is on your hard drive?

           

          The more likely issue is that you're editing with version 7, which was designed pretty much to work only with tape-based miniDV and HDV video. It can't edit any of the modern video standards like MP4 and AVCHD. What model of camcorder is your video coming from and what is the video's resolution and format?

          • 2. Re: Photoshop Premier Elements 7 stops working after a while
            kafka001 Level 1

            The video I am uploading is in MP4 format from my Sanyo camcorder. I would have to check on the video's resolution. Note that all the video files are uploaded successfully, the program only breaks down when I drag 6,7 or 8 clips to  the timeline below (I am not looking at it now so I forget the correct name). If the MP4 format is the problem, can I change the files to the correct format using some sort of software?

             

            Here are my specs (perhaps more specs than you need):

            :

             

                        Operating System

                              Windows 8 Pro 32-bit

                        CPU

                              Intel Core 2 Duo E6300 @ 1.86GHz    82 °C

                              Conroe 65nm Technology

                        RAM

                              4.00GB Dual-Channel DDR2 @ 399MHz (6-6-6-18)

                        Motherboard

                              Gigabyte Technology Co. Ltd. G41M-Combo (Socket 775)  74 °C

                        Graphics

                              SMB2030 (1600x900@60Hz)

                              Intel G41 Express Chipset (Gigabyte)

                        Storage

                              465GB Seagate ST3500413AS ATA Device (SATA)     36 °C

                              298GB Imation M100 USB 3 USB Device (USB (SATA))      30 °C

                              14GB ?????? ?? Card (USB)

                        Optical Drives

                              TSSTcorp CDDVDW SH-224BB ATA Device

                        Audio

                              Realtek High Definition Audio

            Operating System

                  Windows 8 Pro 32-bit

                  Computer type: Desktop

                  Installation Date: 02/12/2015 15:12:23

                        Windows Security Center

                              User Account Control (UAC)    Enabled

                              Notify level      2 - Default

                              Firewall    Enabled

                        Windows Update

                              AutoUpdate  Download Automatically and Install at Set Scheduled time

                              Schedule Frequency      Every Day

                              Schedule Time

                        Windows Defender

                              Windows Defender  Disabled

                        Antivirus

                                    Avast Antivirus

                                          Antivirus   Enabled

                                          Virus Signature Database      Up to date

                                    Windows Defender

                                          Antivirus   Disabled

                                          Virus Signature Database      Up to date

                        .NET Frameworks installed

                              v4.5 Full

                              v4.5 Client

                              v3.5 SP1

                              v3.0 SP2

                              v2.0 SP2

                        Internet Explorer

                              Version     10.0.9200.17607

                        PowerShell

                              Version     3.0

                        Java

                                    Java Runtime Environment

                                          Path  C:\Program Files\Java\jre1.8.0_111\bin\java.exe

                                          Version     8.0

                                          Update      111

                                          Build 14

                                    Java Runtime Environment

                                          Path  C:\Program Files\Java\jre1.8.0_121\bin\java.exe

                                          Version     8.0

                                          Update      121

                                          Build 13

                                    Java Runtime Environment

                                          Path  C:\Program Files\Java\jre1.8.0_66\bin\java.exe

                                          Version     8.0

                                          Update      66

                                          Build 18

                                    Java Runtime Environment

                                          Path  C:\Program Files\Java\jre1.8.0_91\bin\java.exe

                                          Version     8.0

                                          Update      91

                                          Build 14

                        Environment Variables

                              USERPROFILE C:\Users\Roger_000

                              SystemRoot  C:\WINDOWS

                                    User Variables

                                          DASHLANE_DLL_DIR      C:\Users\Roger_000\AppData\Roaming\Dashlane\4.8.3.33797\bin\Firefox_Extension\{442718d9-4 75e-452a-b3e1-fb1ee16b8e9f}\components;C:\Users\Roger_000\AppData\Roaming\Dashlane\4.8.3.3 3797\ucrt

                                          Path      C:\Users\Roger_000\AppData\Roaming\Dashlane\4.6.5.21982\bin\Firefox_Extension\{442718d9-4 75e-452a-b3e1-fb1ee16b8e9f}\components

                                          C:\Users\Roger_000\AppData\Roaming\Dashlane\4.6.6.23032\bin\Firefox_Extension\{442718d9-4 75e-452a-b3e1-fb1ee16b8e9f}\components

                                          %DASHLANE_DLL_DIR%

                                          TEMP  C:\Users\Roger_000\AppData\Local\Temp

                                          TMP   C:\Users\Roger_000\AppData\Local\Temp

                                    Machine Variables

                                          asl.log     Destination=file

                                          CLASSPATH   .;C:\Program Files\Java\jre1.8.0_121\lib\ext\QTJava.zip

                                          ComSpec     C:\WINDOWS\system32\cmd.exe

                                          FP_NO_HOST_CHECK  NO

                                          NUMBER_OF_PROCESSORS    2

                                          OS    Windows_NT

                                          Path  C:\ProgramData\Oracle\Java\javapath

                                          C:\WINDOWS\system32

                                          C:\WINDOWS

                                          C:\WINDOWS\System32\Wbem

                                          C:\WINDOWS\System32\WindowsPowerShell\v1.0\

                                          C:\Program Files\Common Files\Ulead Systems\MPEG

                                          C:\Program Files\QuickTime\QTSystem\

            • 3. Re: Photoshop Premier Elements 7 stops working after a while
              Steve Grisetti Adobe Community Professional

              As I said, version 7 was not designed to edit non-tape-based video. it's not going to work well with an MP4.

               

              If you're going to edit MP4s, I'd very much recommend you upgrade to at least version 11.

               

              Though you're also going to have trouble editing any video with your current video processor. Your processor rates about a 1700 on this benchmark chart. In my books I always recommend editing with a processor that rates at least a 5000.

              PassMark CPU Benchmarks - Low Mid Range CPUs

              • 4. Re: Photoshop Premier Elements 7 stops working after a while
                kafka001 Level 1

                I can't afford to upgrade and I only use the program every so often so it looks like I'm stuck with something that doesn't work. What format was used with tape cameras?

                • 6. Re: Photoshop Premier Elements 7 stops working after a while
                  kafka001 Level 1

                  Further to all of the above, I converted my MP4 files to MPG and was able to load 50+ clips (as against 6 or 7 MPREG). After that I got the same error message I got before. Doesn't this suggest that my problem is space related rather than processor related? I now have to work out the best way to use the stabilizer.

                  • 7. Re: Photoshop Premier Elements 7 stops working after a while
                    Steve Grisetti Adobe Community Professional

                    Not necessarily. Since version 7 didn't edit MPEGs natively, it was easy to overload the program.

                     

                    As I've said, version 7 pretty much worked natively with miniDV and HDV tape-based video.