which version of after effects?
which operating system?
what hardware info can you give us about your computer?
1. After Effects CC 2017
2. Windows 10
3. I am running a core i5 6200U @ 2.3 GHz and 6 GB's of Ram
I would suggest updating AE. You should be on 14.2.1
Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.
No I never did, and now when I go into creative cloud it says I have to buy After Effects when I know I still have it.