1 Reply Latest reply on Aug 7, 2017 11:54 PM by Nanaky

    Unable to Erase Computer Authorization on D.E. 4.5 on Apple Laptop iOS

    malcolmc56596662

      I use to have ePub downloading working on Adobe Digital Edition 4.5  I now get the message:  Unable to download. 

      Error getting License. License Server Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

       

      One of the forum suggestions was to Erase Computer Authorization which I have tried to do, but it comes up after completing the User ID and Password as saying  " Unable to Erase Authorization. Please try some other time".  I've been trying for two days and same message.  I've confirmed my Adobe ID and Password are correct.

       

      Any suggestions on how to Erase Authorization so I can re-instate it with the hope that this will fix the issue.

       

      PS: I've also changed the KeyChain Settings per another suggestion on a forum.

       

      Thank you