1 Reply Latest reply on Aug 5, 2017 6:52 AM by twaritar3263062

    Incorrect image license download

    33point33

      I licensed an image, but what comes in the download doesn't match what I licensed.

       

      Hand drawn science formulas on chalkboard for background - image | Adobe Stock

      FILE #: 90156727

       

      Please confirm, and help me get the correct image to download.

        • 1. Re: Incorrect image license download
          twaritar3263062 Adobe Employee

          Hi Pumice,

           

          I apologize for the inconvienience.

           

          I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

           

          Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

           

          Let me know if that helps!

          Feel free to update this thread in case of any additional query.

           

          Regards,

          Twarita

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