3 Replies Latest reply on Aug 5, 2017 2:30 AM by davescm

    Unable to put text into 3D, please help!

    Irishjdk Level 1

      Hello all, I have read quite a bit here (and other places) about this problem, but nothing seems to fix my situation. I can't seem to get my text, any text, to give me the 3D option and it is grayed out in the control click menu. I am running an up to date version on a computer with the attached specs. Any help would be greatly appreciated.

       

      Screen Shot 2017-08-05 at 1.29.09 AM.png

        • 1. Re: Unable to put text into 3D, please help!
          davescm Adobe Community Professional

          Hi

          Can you go to Photoshop - Help - System info  and click on the copy button.Then paste the info here.

          Dave

          • 2. Re: Unable to put text into 3D, please help!
            Irishjdk Level 1

            Yes!

             

            Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

            Number of Launches: 8

            Operating System: Mac OS 10.12.5

            System architecture: Intel CPU Family:6, Model:61, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

            Physical processor count: 2

            Logical processor count: 4

            Processor speed: 2700 MHz

            Built-in memory: 8192 MB

            Free memory: 3929 MB

            Memory available to Photoshop: 5943 MB

            Memory used by Photoshop: 70 %

            History Thumbnails: Enabled.

            Touch Bar: Enabled.

            Alias Layers: Disabled.

            Modifier Palette: Disabled.

            Highbeam: Disabled.

            Image tile size: 128K

            Image cache levels: 4

            Font Preview: Medium

            TextComposer: Latin

            The GPU Sniffer crashed on 7/13/17 at 4:46:14 PM

            Display: 1

            Main Display

            High DPI Monitor

            Display Bounds: top=0, left=0, bottom=800, right=1280

            OpenGL Drawing: Disabled.

            OpenGL Allow Old GPUs: Not Detected.

            AIFCoreInitialized=1

            AIFOGLInitialized=1

            License Type: Subscription

            Serial number: 90970478715974624519

            GUIDBucket:

              bucket: 254

              test: DocumentPanel

            Application folder: /Applications/Adobe Photoshop CC 2017/

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 232.6G, 18.0G free

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            Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

             

             

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               Crop and Straighten Photos 18.1.0  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

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               Export Color Lookup Tables 18.1.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

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               Fibers 18.1.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

               Film Grain 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

               Filter Gallery 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

               Flash 3D 18.1.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

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               Note Paper 18.1.0, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

               NTSC Colors 18.1.0  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

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            Extensions:

             

             

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            Installed TWAIN devices: NONE

            • 3. Re: Unable to put text into 3D, please help!
              davescm Adobe Community Professional

              The key lines in that data are :

              The GPU Sniffer crashed on 7/13/17 at 4:46:14 PM

              OpenGL Drawing: Disabled.

               

              3D relies heavily on the Graphics Processor Unit. If that is disabled then you will not be able to use 3D or other GPU dependant features.

              You could try just switching it on in Preferences >Performance then restarting Photoshop - but you may find it greyed out.

               

              On Windows I would advise updating the GPU drivers from the manufacturers site. However, you are using a MAC so I believe you have to ensure you are using the latest OS updates. See section 3 in the link below:

               

              Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

               

              Dave