Dissatisfied with cancelling policy

[victork2302388]

Dear Adobe,

I have payed 2 200 SEK for membership in Adobe Stock during the last 10 months.

Still, when I now cancel my subscription because I currently have no use of the service, your website states that I will loose my 80+ images that I have yet to license and use.

I think this is a very unfair way to treat a paying customer - making me not able to use the service I have payed for - and this has made me dissatisfied and highly disappointed with Adobe.

Regards

Victor Karlsson

Digisera AB

[twaritar3263062 · Accepted solution]

Hi Victor,

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see: Common Questions about plans, purchasing, and availability, Adobe Stock

Also, you may refer Legal subscription terms | Adobe

For more details, I would suggest you to Contact Customer Care

Regards,

Twarita