6 Replies Latest reply on Aug 8, 2017 5:05 AM by ianw7384465

    Hanging LR

    ianw7384465 Level 1

      My LR takes about 20 constant clicks to get it to open. Then, if it does finally open, I have to endure constant crap about 'Mobile Sign In'.  Once past that I wait for LR to settle down.... then, I begin the initial attempt to import.  This will fail every initial attempt.  EVERY. INITIAL.  ATTEMPT.  I then have to force it to close.  Then I begin my second attempt to open LR.  This will always take some time.  Then, and only then, will it import.  It's a lengthy, amateurish process which I'm paying monthly for.  Maybe I should have got a pirate to get me a version that works?  What gives?  I expect better from Adobe.

        • 1. Re: Hanging LR
          dj_paige Level 10

          Give us some details. What operating system? What version NUMBER of Lightroom? What error messages do you get?


          And why do you think a pirate version wouldn't have this problem? (Pointless question, don't bother answering).

          • 2. Re: Hanging LR
            ianw7384465 Level 1

            No error messages.


            Lightroom version: CC 2015.2 [ 1044713 ]

            License: Creative Cloud

            Operating system: Windows 10

            Version: 10.0

            Application architecture: x64

            System architecture: x64

            Logical processor count: 4

            Processor speed: 2.3 GHz

            Built-in memory: 16299.0 MB

            Real memory available to Lightroom: 16299.0 MB

            Real memory used by Lightroom: 867.1 MB (5.3%)

            Virtual memory used by Lightroom: 931.2 MB

            Memory cache size: 0.0 MB

            Maximum thread count used by Camera Raw: 4

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 1920x1080

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No



            Graphics Processor Info:

            GeForce 840M/PCIe/SSE2



            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 3.3.0 NVIDIA 376.54

            Renderer: GeForce 840M/PCIe/SSE2

            LanguageVersion: 3.30 NVIDIA via Cg compiler





            Application folder: C:\Program Files\Adobe\Adobe Lightroom

            Library Path: C:\Users\Ian\Pictures\Lightroom\Lightroom Catalog.lrcat

            Settings Folder: C:\Users\Ian\AppData\Roaming\Adobe\Lightroom



            Installed Plugins:

            1) Canon Tether Plugin

            2) Facebook

            3) Flickr

            4) Leica Tether Plugin

            5) Nikon Tether Plugin



            Config.lua flags: None



            Adapter #1: Vendor : 10de

            Device : 1341

            Subsystem : 381c17aa

            Revision : a2

            Video Memory : 2019

            Adapter #2: Vendor : 8086

            Device : 1616

            Subsystem : 381c17aa

            Revision : 9

            Video Memory : 80

            Adapter #3: Vendor : 1414

            Device : 8c

            Subsystem : 0

            Revision : 0

            Video Memory : 0

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers (Conexant SmartAudio HD)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: Uninitialized

            Direct2DEnabled: false

            GPUDevice: not available

            OGLEnabled: true

            • 3. Re: Hanging LR
              dj_paige Level 10

              First, try updating your LR to the current version which is CC 2015.12/6.12


              Download Photoshop Lightroom

              • 4. Re: Hanging LR
                ianw7384465 Level 1

                Updates done.  No change, same old rubbish.  Re-install?

                • 5. Re: Hanging LR
                  dj_paige Level 10

                  Well, honestly, if you are saying that it takes 20 clicks to launch LR, this is an operating system problem or perhaps some other software is interfering (or a hardware problem), and doesn't have anything to do with LR. There's something interfering with the normal operation. My first guess is to try (temporarily) turning off your virus checker and firewall to see if that improves the situation. But I emphasize the word "guess". These things are hard to diagnose in person, let alone across the internet.

                  1 person found this helpful
                  • 6. Re: Hanging LR
                    ianw7384465 Level 1

                    I agree. I'll look at the OS then and maybe re-install windows.


                    Cheers for the help.