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Photoshop CC does not recognize videocard

Community Beginner ,
Aug 06, 2017 Aug 06, 2017

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I have Photoshop CC and the Nvidia GeForce GTX 950M videocard withe the latest driver (384.94 d.d. 24/07/2017).

Photoshop however determines an other card:

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) HD Graphics 530"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="21.20.16.4550"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 530"

glgpu[0].GLRendererID=6427

glgpu[0].HasGLNPOTSupport=1

glgpu

How to solve this problem?

Thnks in advance.

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Adobe
Community Expert ,
Aug 06, 2017 Aug 06, 2017

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Have you got integrated graphics as well as your video card?

See section 7 in the attached link which may help you

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

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Community Expert ,
Aug 06, 2017 Aug 06, 2017

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I had a similar issue right after the new NVidia update the other day. I got the same error, and when I looked at the Photoshop Performance Preference, it showed that it didn't recognize the card. Now, I'm using a Windows card, with EFI flashed for my Mac, but my resolution was to start up my system with the NVidia driver set to use the OS's default driver (through the System Preference, which would be the NVidia Control Panel on Windows). Then, I reset that Control Panel to use the NVidia again, and restarted. Tested Photoshop, and not only did it not complain, but it recognized the NVidia card with the new driver.

I'd show you a video, but mine'd look "Mac"-y, So, hopefully, my explanation is sufficient for you to do the same on Windows.


Adobe Community Expert / Adobe Certified Instructor

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