1 Reply Latest reply on Aug 6, 2017 3:18 PM by John T Smith

    REDEEM CODE ERROR: CC PHOTOGRAPHY PLAN (12 months - download)




      I am a UK resident and recently purchased a plan online, whilst in another country. Creative Cloud Photography Plan (12 months licence, download)


      I have returned to the UK and after attempting to redeem the online code (purchased via Amazon), the following error message is displayed:


      This card was purchased in a country that does not match your Adobe ID.

      You can try and sign in with a different Adobe ID or get in touch with us if you need help.


      Please can someone help me download the package I have purchased?


      Thank you