1 Reply Latest reply on Aug 6, 2017 3:18 PM by John T Smith

    REDEEM CODE ERROR: CC PHOTOGRAPHY PLAN (12 months - download)

    paula23726358

      Hi,

       

      I am a UK resident and recently purchased a plan online, whilst in another country. Creative Cloud Photography Plan (12 months licence, download)

       

      I have returned to the UK and after attempting to redeem the online code (purchased via Amazon), the following error message is displayed:

       

      This card was purchased in a country that does not match your Adobe ID.

      You can try and sign in with a different Adobe ID or get in touch with us if you need help.

       

      Please can someone help me download the package I have purchased?

       

      Thank you