Adobe Reader DC crashes on Remote Desktop Server 2016

[Chris Telis]

Hi,

As soon as I launch the software it crashes.

Faulting application name: AcroRd32.exe, version: 17.9.20058.37826, time stamp: 0x59595c34

Faulting module name: AcroRd32.dll, version: 17.9.20058.37826, time stamp: 0x59595c17

Exception code: 0xc0000005

Fault offset: 0x0005e5a0

Faulting process id: 0x1ce0

Faulting application start time: 0x01d30f815fcf02df

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: 56ce5d18-27aa-4734-aa3c-5d9d81371c14

Faulting package full name:

Faulting package-relative application ID:

I have found that if I add a DWORD key bProtectedMode = 0 at HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown then I am able to run the software but only if I run as administrator.

How do I run the software as a non-administrative user?

[Chris Telis · Accepted solution]

After trying for several hours I tried setting the disbled protected mode through group policy and it worked.

Now group policy sets the same reg key, which I confirmed, but it still works with GP and not the reg key.

Either it also sets another key as well (I suppose I could open the adm template in a text editor to find out), or maybe it changes the permission of the key.

Either way it now works and I don't much care.

Adobe should really fix protected mode.

[itd80610879]

While you didn't tell us anything in your "answer" i have found something which fixes my issue.

I had exact the same problem, i found a few years ago online a fix.

it worked for me with different versions of Adobe Reader, now i have used it with version:

2019.008.20080

I add by an policy the following Registery key:

Hive:  HKEY_CURRENT_USER

Key path: Software\Adobe\Acrobat Reader\DC\Privileged

Value name: bProtectedMode

Value type: REG_DWORD

Value data: 0x0 (0)