1 Reply Latest reply on Aug 7, 2017 3:45 PM by Per Berntsen

    Multiple crashes of my Lightroom 4 program...

    beverlyr94585073

       

       

       

      I just got off the phone from TWO HOURS with one of your Lightroom technical support persons.  He worked diligently to attempt to help me with the problem I'm having with my Lightroom 4 program, which gives me the above error message ("Adobe Photoshop Lightroom 64-bit has stopped working"), 80-90% of the time when I'm trying to import photos from my computer into LR.  He tried changing the "preferences," then wound up uninstalling my program, then reinstalling it, but the problem persists!  I am extremely distraught over this.  Please let me know what can be done to correct it.

       

      I see from your online forum that many Lightroom users seem to have this same problem, but I cannot see what FIX will help me.

       

      Thank you very much for your reply.  I urgently need to use Lightroom today to edit 400 photos that my clients are waiting on!!!

       

      Beverly Reed

      Lubbock, TX USA