1 Reply Latest reply on Oct 4, 2017 4:33 AM by Akash Sharma

    PhotoShop crashing the moment you hit ctrl+p

    pvaillant

      I've had a couple of users report this error to me over the past couple of days.

      I've tried the ctrl+alt+shift fix, as well as sfc /scannow and installing ccleaner and cleaning the registry, but still no luck.

      Can someone point me in the right direction?

       

      Log Name:      Application

      Source: Application Error

      Date: 04/08/2017 3:52:58 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User: N/A

      Description:

      Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

      Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915fdce

      Exception code: 0xc0000374

      Fault offset: 0x00000000000bf3e2

      Faulting process id: 0x2458

      Faulting application start time: 0x01d30d5b1990e4e2

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: 8391adae-794e-11e7-a68b-c4346b65aa14

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2017-08-04T19:52:58.000000000Z" />

      <EventRecordID>21262</EventRecordID>

      <Channel>Application</Channel>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>18.0.1.29</Data>

          <Data>583e911d</Data>

          <Data>ntdll.dll</Data>

          <Data>6.1.7601.23807</Data>

          <Data>5915fdce</Data>

          <Data>c0000374</Data>

          <Data>00000000000bf3e2</Data>

          <Data>2458</Data>

          <Data>01d30d5b1990e4e2</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

          <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

      <Data>8391adae-794e-11e7-a68b-c4346b65aa14</Data>

        </EventData>

      </Event>