What, exact, version of AE are you using?
In the preferences, try turning off the "hardware accelerate...panels" option.
Thanks for your reply, unfortunately that didn't work. I turn off the "enable untested GPU for cuda" and the "hardware accelerate composition, layer and footage panels"
I think is more a memory or size image problem, I precompose the image and now the drop shadow is working fine. it only goes crazy when I go with the softness on high numbers.
I think my AE version is the latest, 18.104.22.168 I have a CC subscription.
It seems an awful lot like a GPU issue. Any chance of updating your driver?
nothing to update. all drivers are ok.
I can't even work now.... I just drop two JPG to a comp an this is how it looks like...
I hope is not the GPU. is a very expensive graphic card... and I was so happy finally with a perfect setup. Premiere and AE was incredible fast, same thing with renders in Cinema4D using Iray.
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You could try contacting Adobe support.
(Make sure, by the way, if you're doing it via the website at adobe.com/support that you click on the Creative Cloud option first instead of After Effects first. Otherwise it'll just send you back to the forum because it thinks you're using an old, non-CC version of AE - yes, it's poor design.)
Thanks, I will do that.
I'm not sure about a GPU issue. I mean, Premiere is working just fine, Lot of lumetris, Masks, gradient ramps, blurs, Types, alphas, even neat video plugin, everything almost in real time 4k. I think is something about the sizes of the layers in AE, can't explain but it sounds like a limit memory issue or exceded map image more than a melt graphic card that won't work.
Please let us know how your contact with support goes and if they help you solve it.
Today I worked all day, lot of AE compositions and a lot of different kind of project in premiere with lumetri and realtime fx. no problem at all, except for 2 kernel panic crash, computer restarted. but that's common when working heavy duty
this morning before turn on my mac, I opened it and I disconnect and reconnect the GPU and clean previous cleaning the mac inside. I know that can't be the reason. but so far is working fine. I hope it was just a bad day.