1 Reply Latest reply on Aug 8, 2017 2:12 PM by gener7

    Photoshop becomes unresponsive when opening any previous file after Mac OS update and CC updates.

    joanl47394893

      Friday, I went ahead and updated my Mac OS because all of Adobe programs were suffering crashes and slowness. When I returned to work on Monday, Photoshop would freeze upon opening any files. However, I can create a new project without it freezing but when I attempt to place an image from before it promptly freezes again. After searching various forums for similar problems, I did almost every suggestion I could find to fix the problem. I updated to the latest versions on Creative Cloud, un-installed & re-installed, re-installed my MacOS, checked my scratch disks, increased performance in PS preferences, checked the GPU, looked for wonky plug-ins etc. I'm simply at a loss here and am losing crucial work days. Any help is greatly appreciated. Thanks!

       

      Mac Specs:
      iMac Late 2015
      3.3 GHz Intel Core i7
      16 GB 1867 MHz DDR3

      Intel Iris Pro Graphics 6200 1536 MB

       

      Here's a chunk of the Problem Report from the crashing of the application:

      Date/Time:       2017-08-08 12:52:54 -0500

      OS Version:      Mac OS X 10.12.6 (Build 16G29)

      Architecture:    x86_64h

      Report Version:  25

       

       

      Data Source:     Stackshots

       

       

      Command:         Adobe Photoshop CC 2017

      Path:            /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

      Version:         18.1.1 (18.1.1.252)

      Parent:          launchd [1]

      PID:             934

       

       

      Event:           hang

      Duration:        1.10s (process was unresponsive for 31 seconds before sampling)

      Steps:           11 (100ms sampling interval)

       

       

      Hardware model:  iMac16,2

      Active cpus:     8

       

       

      Fan speed:       1196 rpm

       

       

      --------------------------------------------------

      Timeline format: stacks are sorted chronologically

      Use -i and -heavy to re-report with count sorting

      --------------------------------------------------

       

       

      Heaviest stack for the main thread of the target process:

        11  start + 1 (libdyld.dylib + 21045) [0x7fff9ec8f235]

        11  ??? (Adobe Photoshop CC 2017 + 4291177) [0x105104a69]

        11  ??? (Adobe Photoshop CC 2017 + 4290527) [0x1051047df]

        11  ??? (Adobe Photoshop CC 2017 + 652941) [0x104d8c68d]

        11  ??? (Adobe Photoshop CC 2017 + 32778536) [0x106c2f928]

        11  ??? (Adobe Photoshop CC 2017 + 32773538) [0x106c2e5a2]

        11  -[NSApplication run] + 926 (AppKit + 242651) [0x7fff86ffd3db]

        11  ??? (Adobe Photoshop CC 2017 + 32769089) [0x106c2d441]

        11  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796 (AppKit + 8136686) [0x7fff877847ee]

        11  _DPSNextEvent + 1120 (AppKit + 289364) [0x7fff87008a54]

        11  _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 199462) [0x7fff88a6fb26]

        11  ReceiveNextEventCommon + 432 (HIToolbox + 199921) [0x7fff88a6fcf1]

        11  RunCurrentEventLoopInMode + 240 (HIToolbox + 200380) [0x7fff88a6febc]

        11  CFRunLoopRunSpecific + 420 (CoreFoundation + 553236) [0x7fff8950f114]

        11  __CFRunLoopRun + 2065 (CoreFoundation + 555905) [0x7fff8950fb81]

        11  __CFRunLoopDoTimers + 298 (CoreFoundation + 590906) [0x7fff8951843a]

        11  __CFRunLoopDoTimer + 1071 (CoreFoundation + 592095) [0x7fff895188df]

        11  __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 592980) [0x7fff89518c54]

        11  __NSFireTimer + 83 (Foundation + 667151) [0x7fff8afa2e0f]

        11  ??? (Adobe Photoshop CC 2017 + 32774029) [0x106c2e78d]

        11  ??? (Adobe Photoshop CC 2017 + 646201) [0x104d8ac39]

        11  ??? (Adobe Photoshop CC 2017 + 646000) [0x104d8ab70]

        11  ??? (Adobe Photoshop CC 2017 + 808486) [0x104db2626]

        11  ??? (Adobe Photoshop CC 2017 + 14208926) [0x105a79f9e]

        11  ??? (Adobe Photoshop CC 2017 + 4344511) [0x105111abf]

        11  CFPreferencesAppSynchronize + 49 (CoreFoundation + 558433) [0x7fff89510561]

        11  -[_CFXPreferences appSynchronizeWithIdentifier:container:] + 276 (CoreFoundation + 1996228) [0x7fff8966f5c4]

        11  -[_CFXPreferences(SearchListAdditions) withSearchListForIdentifier:container:cloudConfigurationURL:perform:] + 345 (CoreFoundation + 1804937) [0x7fff89640a89]

        11  __108-[_CFXPreferences(SearchListAdditions) withSearchListForIdentifier:container:cloudConfigurationURL:perform:]_block_invoke + 290 (CoreFoundation + 1805330) [0x7fff89640c12]

        11  __58-[_CFXPreferences appSynchronizeWithIdentifier:container:]_block_invoke + 28 (CoreFoundation + 1996364) [0x7fff8966f64c]

        11  -[CFPrefsSearchListSource alreadylocked_requestNewData] + 88 (CoreFoundation + 558664) [0x7fff89510648]

        11  -[CFPrefsPlistSource synchronize] + 59 (CoreFoundation + 558763) [0x7fff895106ab]

        11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 105506) [0x7fff9edbdc22]

      *11  psynch_mtxcontinue + 0 (pthread + 31211) [0xffffff7f80efc9eb]