1 Reply Latest reply on Aug 8, 2017 2:38 PM by KanikaS

    Cancellation

    christinar26689036

      I signed up for a free trial, not a monthly subscription. I was unaware that I would be billed. I did not provide my payment information to pay for this plan, you simply used my general Adobe CC billing info. I expect this plan to be cancelled at no cost to me and a refund of these monthly fees.

        • 1. Re: Cancellation
          KanikaS Adobe Employee

          Hi Christina,

           

          Seems link you signed up for '10 free stock images' offer. With this offer, you are signing up for an annual plan of 10 assets/month where the first month is free and you can cancel risk-free within the first month if you do not wish to continue with the subscription.

           

          In order to cancel the subscription:

          Cancel your Adobe Stock membership

           

          You may also Contact Customer Care for help regarding cancellation and billing related issues.

           

          Hope this helps!

           

           

          Regards

          Kanika

           

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