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Cancellation

New Here ,
Aug 08, 2017 Aug 08, 2017

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I signed up for a free trial, not a monthly subscription. I was unaware that I would be billed. I did not provide my payment information to pay for this plan, you simply used my general Adobe CC billing info. I expect this plan to be cancelled at no cost to me and a refund of these monthly fees.

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Adobe Employee , Aug 08, 2017 Aug 08, 2017

Hi Christina,

Seems link you signed up for '10 free stock images' offer. With this offer, you are signing up for an annual plan of 10 assets/month where the first month is free and you can cancel risk-free within the first month if you do not wish to continue with the subscription.

In order to cancel the subscription:

Cancel your Adobe Stock membership

You may also Contact Customer Care for help regarding cancellation and billing related issues.

Hope this helps!

Regards

Kanika

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Adobe Employee ,
Aug 08, 2017 Aug 08, 2017

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Hi Christina,

Seems link you signed up for '10 free stock images' offer. With this offer, you are signing up for an annual plan of 10 assets/month where the first month is free and you can cancel risk-free within the first month if you do not wish to continue with the subscription.

In order to cancel the subscription:

Cancel your Adobe Stock membership

You may also Contact Customer Care for help regarding cancellation and billing related issues.

Hope this helps!

Regards

Kanika

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