25 Replies Latest reply on Aug 1, 2008 11:00 AM by jkthomson

    AIR runtime will not install

    dsr51234
      I must be missing something simple....

      I cannot get the AIR runtime to install on a 17" G4 iMac, 1ghz processor, 768 RAM. I click on the installer application and nothing happens.

      Has anyone else had this problem or can they shed some light on what might be going wrong?

      Thanks,

      Dan
        • 1. AIR runtime will not install
          Oliver Goldman Adobe Employee
          Running the "Adobe AIR Installer" application from the DMG you downloaded should be sufficient. Which version of Mac OS are you running?

          To debug, it would be helpful if you could capture a log file. See http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html

          • 2. Re: AIR runtime will not install
            dsr51234 Level 1
            I will do that when I get home today.

            Thank you Oliver.
            • 3. Re: AIR runtime will not install
              dsr51234 Level 1
              Hi Oliver-

              I created the file .airinstall.log in my home directory (/Users/Dan/, I'm on a Mac) and tried to launch the installer. The installer doesn't even start and does not write anything to the log.
              • 4. Re: AIR runtime will not install
                Oliver Goldman Adobe Employee
                Please check your console and see if there are any related events.

                Any chance you are running 1Password? That's known to be incompatible with the AIR installer.

                • 5. Re: AIR runtime will not install
                  dsr51234 Level 1
                  I AM running 1Password but I'm also running it on a PowerBook that AIR had no problems installing on. I'll check the console though and figure out how to back up and delete 1Password maybe?
                  • 6. AIR runtime will not install
                    dsr51234 Level 1
                    Here's a link to the console.app output after uninstalling 1Password.

                    console.app output
                    • 7. Re: AIR runtime will not install
                      Oliver Goldman Adobe Employee
                      I'm not able to view that file. Perhaps it's not public?

                      • 8. Re: AIR runtime will not install
                        dsr51234 Level 1
                        Sorry about that Oliver. Try again now please.
                        • 9. Re: AIR runtime will not install
                          Oliver Goldman Adobe Employee
                          We'll take a look at this.

                          • 10. Re: AIR runtime will not install
                            DanielBMusic
                            Hello, sorry to intervene in this thread, but couldn't figure out how to start a new one..!

                            I'm running OS X 10.4.11. I've uninstalled all previous versions of AIR, searched the system for any files with the letters "AIR" in them and deleted anything that could have been related. emptied the trash. rebooted. downloaded the current version of AIR, and it still crashes.

                            Crash log below. All help will be greatly appreciated!

                            Daniel

                            **********

                            Host Name: G5
                            Date/Time: 2008-07-04 09:01:17.080 -0400
                            OS Version: 10.4.11 (Build 8S165)
                            Report Version: 4

                            Command: Adobe AIR Installer
                            Path: /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
                            Parent: WindowServer [62]

                            Version: 1.0 (1.1.0.5790)

                            PID: 271
                            Thread: 0

                            Exception: EXC_BAD_ACCESS (0x0001)
                            Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

                            Thread 0 Crashed:
                            0 libSystem.B.dylib 0x900031c8 strlen + 8
                            1 com.apple.Foundation 0x92bdb0c8 +[NSString stringWithUTF8String:] + 36
                            2 com.adobe.AIR 0x02a3bd34 dyld_stub_mach_absolute_time + 37545364
                            3 com.adobe.AIR 0x02a3ba3c dyld_stub_mach_absolute_time + 37544604
                            4 com.adobe.AIR 0x029737e4 dyld_stub_mach_absolute_time + 36724804
                            5 com.adobe.AIR 0x02973ca4 dyld_stub_mach_absolute_time + 36726020
                            6 com.adobe.air.Installer 0x00004058 RuntimeAppMain(char const*, int) + 180
                            7 com.adobe.air.Installer 0x000043bc main + 72
                            8 com.adobe.air.Installer 0x000026e0 _start + 760
                            9 com.adobe.air.Installer 0x000023e4 start + 48

                            Thread 0 crashed with PPC Thread State 64:
                            srr0: 0x00000000900031c8 srr1: 0x100000000000f030 vrsave: 0x0000000000000000
                            cr: 0x24000462 xer: 0x0000000000000000 lr: 0x0000000092bdb0c8 ctr: 0x00000000900031c0
                            r0: 0x0000000092bdb0c8 r1: 0x00000000bffff660 r2: 0x0000000000311784 r3: 0x0000000000000000
                            r4: 0x0000000090ab8df0 r5: 0x0000000000000000 r6: 0x0000000000000002 r7: 0xffffffffffffffff
                            r8: 0x0000000000000004 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x00000000a2bcf684
                            r12: 0x00000000900031c0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
                            r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
                            r20: 0x000000000341bbf4 r21: 0x000000000031fa90 r22: 0x000000000341bbf4 r23: 0x0000000000318e10
                            r24: 0x000000000030e420 r25: 0x000000000000000f r26: 0x00000000bffff704 r27: 0x000000000334bbf4
                            r28: 0x0000000000000000 r29: 0x00000000a2bf3e4c r30: 0x0000000000000000 r31: 0x0000000092bdb0a4

                            Binary Images Description:
                            0x1000 - 0x7fff com.adobe.air.Installer 1.0 (1.1.0.5790) /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
                            0x296b000 - 0x3295fff com.adobe.AIR 1.0 (1.1.0.5790) /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR
                            0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
                            0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
                            0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
                            0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
                            0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
                            0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.78 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
                            0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
                            0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
                            0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
                            0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
                            0x90aea000 - 0x90b5cfff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
                            0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
                            0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.17 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
                            0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
                            0x90f92000 - 0x90fd4fff com.apple.CFNetwork 129.22 (129.23) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
                            0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.f ramework/Versions/A/WebServicesCore
                            0x91011000 - 0x91092fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
                            0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
                            0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
                            0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
                            0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
                            0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
                            0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
                            0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
                            0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
                            0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
                            0x914fe000 - 0x91536fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framewo rk/Versions/A/AE
                            0x91551000 - 0x91623fff com.apple.ColorSync 4.4.10 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
                            0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
                            0x9174e000 - 0x91805fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
                            0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
                            0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
                            0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByCont ent.framework/Versions/A/FindByContent
                            0x9193c000 - 0x9197efff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServ ices.framework/Versions/A/LaunchServices
                            0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
                            0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
                            0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
                            0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
                            0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
                            0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
                            0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
                            0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRaw.dylib
                            0x91ce7000 - 0x91d24fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
                            0x91d2b000 - 0x91d45fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
                            0x91d4a000 - 0x91d4dfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
                            0x91d4f000 - 0x91e3dfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
                            0x91e5c000 - 0x91e5cfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
                            0x91e5e000 - 0x91f43fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
                            0x91f4b000 - 0x91f6afff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
                            0x91fd6000 - 0x92044fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
                            0x9204f000 - 0x920e4fff libvDSP.dylib

                            • 11. Re: AIR runtime will not install
                              Oliver Goldman Adobe Employee
                              We'll look into this one, too!

                              • 12. Re: AIR runtime will not install
                                DanielBMusic Level 1
                                Thanks, I'll be looking forward to hearing from you....

                                Daniel
                                • 13. Re: AIR runtime will not install
                                  dsr51234 Level 1
                                  As will I.

                                  Thanks.

                                  • 14. Re: AIR runtime will not install
                                    Oliver Goldman Adobe Employee
                                    The two crashes here are identical. Both appear to be related to your system language preferences, as set under "International" options in System Preferences.

                                    Have either of you modified those settings? We haven't been able to reproduce this yet, and finding something unique about your systems would likely be helpful.

                                    thanks,
                                    Oliver

                                    • 15. Re: AIR runtime will not install
                                      dsr51234 Level 1
                                      I don't think I have.

                                      BUT I do seem to recall "thinning" the system at one time, deleting language files that I didn't think I needed. I'm not 100% on that though.
                                      • 16. Re: AIR runtime will not install
                                        Frank_SG
                                        Please try the following: Launch Terminal (inside /Applications/Utilities) and type:
                                        defaults read -g AppleLanguages
                                        Hit return and copy and paste the output in this forum. This will help us narrow down the problem.

                                        Thanks,
                                        Frank
                                        AIR Engineering
                                        • 17. Re: AIR runtime will not install
                                          DanielBMusic Level 1
                                          Here's mine...

                                          Last login: Tue Jul 8 10:17:13 on console
                                          Welcome to Darwin!
                                          [g5:~] daniel% defaults read -g AppleLanguages
                                          (en, de, fr, nl, it, ja, es, da, fi, ko, nb, pt, sv, "zh-Hans", "zh-Hant")

                                          Every so often (really, maybe once a year or so...) I'll bring in another language (usually Spanish) for something or other.., but it's been quite a while since I've done even that.

                                          Daniel
                                          • 18. Re: AIR runtime will not install
                                            Frank_SG Level 1
                                            Nothing in that language array looks out of the ordinary.

                                            If you edit your language list and remove all languages other than English, can you successfully install?

                                            Frank
                                            • 19. Re: AIR runtime will not install
                                              dsr51234 Level 1
                                              And mine

                                              Last login: Sun Jul 6 11:36:40 on console
                                              Welcome to Darwin!
                                              Mack:~ Dan$ defaults read -g AppleLanguages
                                              (en, de, fr, nl, it, ja, es, da, fi, ko, nb, pt, sv, "zh-Hans", "zh-Hant")
                                              Mack:~ Dan$
                                              • 20. Re: AIR runtime will not install
                                                dsr51234 Level 1
                                                Removing all languages except English allowed me to install.
                                                • 21. Re: AIR runtime will not install
                                                  Frank_SG Level 1
                                                  It may not be the act of removing all the languages other than English that fixed the issue. It may be the simple act of modifying the list of languages that resolved it. Simply removing one, adding one, or reordering the language list may have been sufficient to resolve it. We'll be taking a closer look at this and try reproducing it in-house. In the meantime, I'm glad to hear there is a workaround.

                                                  Thanks,
                                                  Frank
                                                  • 22. Re: AIR runtime will not install
                                                    DanielBMusic Level 1
                                                    This seems to have solved it. I went in and reordered some of the languages and removed a handful from the display, and AIR and my desired AIR app installed just fine. Only weird part now is that the app won't QUIT! But I'd much rather have that little idiosyncracy...!!

                                                    Thanks very much. No doubt I would never have come up with that solution on my own!!

                                                    Daniel
                                                    • 23. Re: AIR runtime will not install
                                                      DanielBMusic Level 1
                                                      This seems to have solved it. I went in and reordered some of the languages and removed a handful from the display, and AIR and my desired AIR app installed just fine. Only weird part now is that the app won't QUIT! But I'd much rather have that little idiosyncracy...!!

                                                      Thanks very much. No doubt I would never have come up with that solution on my own!!

                                                      Daniel
                                                      • 24. Re: AIR runtime will not install
                                                        5barns
                                                        Just to back up your thoughts around the culprit here, we were experiencing the same kind of crash with the Adobe AIR Installer but re-ordering the languages got us around the problem as well.
                                                        • 25. Re: AIR runtime will not install
                                                          jkthomson
                                                          Same thing happened to me as well. I was trying to install the AIR runtime on my wife's iMac (running OS 10.4.11). When I double-clicked on the install icon, it would look like it was trying to launch, and then nothing else would happen. Going into System Preferences/International/Edit list and unchecking every language except English fixed it.