Adobe IDs and Purchasing Products

[kated4168278]

Please can Adobe do something regarding IDs and Products.

Each time we go and buy a product we're told:

"You already have a Creative Cloud Photography plan (one-year, prepaid) subscription on your account. You can't have two licenses of the same product on one account."

OR:

"We're sorry, the billing information on file could not be used for this payment. Please update your information"

Because we already have Creative Cloud All Apps products.

Why do we have to create a new ID every time, how many email accounts do you think we have?

Why can't Adobe make it easy to purchase from them?

If you're going to take your business solely online Adobe's approach is a sure way of how NOT to do it.

The products are a complete mess, at least have some CLEAR explanation of what you can and cannot purchase together.

After an hour online with Adobe chat I am told this is a "System Limitation"

We feel like sending an invoice for our time.

[Sheena Kaul]

Hi Kate,

I have checked the account for the Adobe ID that is on forums and it seems there is a subscription for Creative Cloud Photography plan under this Adobe ID which is why you are getting the conflicting message.

You can login to your Adobe ID and check the details of the plan.

Please feel free to Contact Customer Care for any additional information.

Regards,

Sheena

[Cosmicadmin]

Hi Sheena,

Thanks for the reply but what I'm getting at here is WHY.

Why make us create a new ID when we want to purchase a product.

Yes I have been now told it's because we have a Creative Cloud product, but after creating a new ID, purchasing the Photoshop product guess what when I try and purchase another. I have to create another ID, another email address....

WHY

And you can see it's not doing anything for customer satisfaction at all.

[Sheena Kaul · Accepted solution]

Rob, you cannot purchase the same plan under the same Adobe ID.

However, if you are trying to add a different plan to same Adobe ID, that is possible.