3 Replies Latest reply on Aug 10, 2017 2:26 PM by eremasir66948514

    Unable to update to Lightroom CC 2015.12

    eremasir66948514

      I just bought the enterprise CC all inclusive package that cost near over NZD$3k (3 users) and I am stuck with Lightroom CC 2015 that can't even read the RAW files from my Sony a6500! I am desperately needing to have the CC2015.12 update, it is essential for my work.

       

      How is this happening?

      I have tried uninstalling and reinstalling through the Creative Cloud app - no luck.

      I have tried installing from the download file that i had to get from http://trials3.adobe.com/AdobeProducts/LTRM/6/win64/Lightroom_6_LS11.exe?PID=2159997  - NO LUCK!

      I have tried running the update (from here: http://swupdl.adobe.com/updates/oobe/aam20/win/AdobeLightroom-6.0/6.12/setup.zip ) on the version installed through the CC app - STILL NO LUCK!

       

      I can't even get in touch with customer service rep, and i saw that someone else was able to and they managed to fix it for them (Can't update to latest version of Lightroom CC )

       

      ANY AND ALL HELP IS GREATLY APPRECIATED!!!