9 Replies Latest reply on Aug 10, 2017 5:37 AM by Mardon91

    Problem with payment

    Mardon91 Level 1

      Hello,

      I use a rechargable credit card for the payment of creative cloud. This mouth i could't pay with that credit card even if I have the enough money to pay. I Tried more time and recharged more time, while the system payment removed 1 € for all the payment attempts and it did't regive me those euro back. I changed the credit card and the payment was successfull, but the system removed me 12,19€ (the cost of my creative cloud) + 1€. Why? I can't contact directly the assistant service in my country, so please answer me here.