Indesign CC 2017 crashes when exporting design to PDF

[Luke_T_UK]

Hi,

I'm experiencing an issue when exporting one of my designs to PDF format.

The whole program crashes on 26% completion. JPG and PNG formats work fine. See crash log below:

Level Date and Time Source Event ID Task Category

Error 10/08/2017 11:30:22 Application Error 1000 (100) "Faulting application name: InDesign.exe, version: 12.0.0.81, time stamp: 0x57f545c7

Faulting module name: TRANSPARENCY.RPLN, version: 12.0.0.81, time stamp: 0x57f54cb7

Exception code: 0xc0000005

Fault offset: 0x0000000000016b7f

Faulting process ID: 0x2eec

Faulting application start time: 0x01d311c3561838cb

Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2017\Required\TRANSPARENCY.RPLN

Report ID: b45cf3a4-d4be-4082-acc0-5939b391bda1

Faulting package full name:

Faulting package-relative application ID: "

Any advice would be greatly appreciated.

Thanks

Luke

[kglad]

reset your preferences -   https://forums.adobe.com/thread/526990

[Luke_T_UK]

Hi,

I followed your advice and performed the preference reset specified in the article you linked. Still the same issue.

Regards

Luke

[amaarora]

Hi,

Thanks for poitning out the issue.

If the issue is reproducible everytime, and even after cleaning your cache and preferences; then can you please mail me the InDesign document so that i too can reproduce the issue?

Also, are you exporting with the default settings?

-Aman

[Luke_T_UK]

Hi Aman

I don't think I will be able to send it across as the file size is too large and it's for a client of ours meaning we would have to get permission which they may not grant. Is there any other advice you could offer or steps you would recommend?

Specs can be found here: OMEN by HP Desktop PC - 870-169na Product Specifications | HP® Customer Support

Kind Regards

Luke