7 Replies Latest reply on Oct 25, 2017 6:50 AM by b_cin

    Acrobat Standard DC (2015) Crash On Exit After Email

    dbillet1024

      Hello,

       

      I am having an issue with Acrobat crashing after attaching an email to Outlook and then closing Acrobat.  I open Acrobat, open a PDF, click the email button to attach in Outlook, send the email, then close Acrobat.  After closing, Acrobat crashes with the following information:

       

      Problem signature:

        Problem Event Name: BEX

        Application Name: Acrobat.exe

        Application Version: 15.6.30280.16515

        Application Timestamp: 587e7b7b

        Fault Module Name: StackHash_0a9e

        Fault Module Version: 0.0.0.0

        Fault Module Timestamp: 00000000

        Exception Offset: 32003800

        Exception Code: c0000005

        Exception Data: 00000008

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      I have updated, uninstalled, run the Acrobat cleaner tool, reinstalled, ran sfc /scannow, and checked to make sure protected view is off.  Basically I've searched the forums and tried everything people have mentioned while getting random crashes, but nothing will fix this.  Acrobat only crashes when these specific steps are followed, but it's something that occurs frequently as this task is performed many times.  Any help is greatly appreciated.

       

      Thank you.