6 Replies Latest reply on Aug 17, 2017 12:58 AM by smokkeyy73

    Lightroom stops responding

    Velvet Scarlantina

      Lightroom stops responding when I want to switch from LIBRARY module to DEVELOP module. Help please.

        • 1. Re: Lightroom stops responding
          Ussnorway Adobe Community Professional

          moved to Lightroom forum

          • 2. Re: Lightroom stops responding
            Per Berntsen Adobe Community Professional

            Go to Edit > Preferences > Performance, and uncheck Use graphics processor.

            Does that help?

            • 3. Re: Lightroom stops responding
              cmgap Adobe Community Professional

              Are you using the full licensed version or the trial version? What platform are you on Windows or Mac? Did this just start happening?

              • 4. Re: Lightroom stops responding
                smokkeyy73

                I have the same issue as well.  Using Lightroom 2015 CC on Windows 10 with a Nvidia 960m video card.  I've unistalled and reinstalled and eventually I will get lightroom to work for a few weeks and then it starts again.  Lightroom loads, and then within 30 seconds to a minute will stop responding.

                • 5. Re: Lightroom stops responding
                  F. McLion Adobe Community Professional & MVP

                  Please respond to the questions asked in the post above.

                  - GPU activ/deactivated? -> Deactivate!

                  - Your exact version (CC or 'latest' is not good enough)?

                  • 6. Re: Lightroom stops responding
                    smokkeyy73 Level 1

                    I have an additional issue, it seems that the Creative Cloud App also has stopped responding as well.  I used the Creative Cloud unistaller and re-installed and it just keeps taking me to the login screen but then spins the wheel and takes me to login screen again and then finally will bring up option to Quit or Repair Creative Cloud App.  I also went into AppData and delete the contents of the OOBE folder as one troubleshooting article described.

                     

                    This is the second time I've encountered this..  As for lightroom I deactivated my GPU and restarted Lightroom and it went into "not responding for about 10 minutes or more and finally loaded.....  Not sure what the issue is but it's definitely not fun..and delays my editing and is extremely frustration when you just want to open it up and have it WORK...

                     

                    Thanks for your response / question! I appreciate it!

                     

                     

                    Lightroom version: CC 2015.12 [ 1125239 ]

                     

                     

                    License: Creative Cloud

                     

                     

                    Operating system: Windows 10

                     

                     

                    Version: 10.0

                     

                     

                    Application architecture: x64

                     

                     

                    System architecture: x64

                     

                     

                    Logical processor count: 8

                     

                     

                    Processor speed: 2.5 GHz

                     

                     

                    Built-in memory: 16211.7 MB

                     

                     

                    Real memory available to Lightroom: 16211.7 MB

                     

                     

                    Real memory used by Lightroom: 663.5 MB (4.0%)

                     

                     

                    Virtual memory used by Lightroom: 594.3 MB

                     

                     

                    GDI objects count: 433

                     

                     

                    USER objects count: 990

                     

                     

                    Process handles count: 1655

                     

                     

                    Memory cache size: 0.0MB / 3822.5MB (0.0%)

                     

                     

                    Maximum thread count used by Camera Raw: 5

                     

                     

                    Camera Raw SIMD optimization: SSE2,AVX,AVX2

                     

                     

                    Camera Raw virtual memory: 22MB / 8105MB (0%)

                     

                     

                    System DPI setting: 120 DPI

                     

                     

                    Desktop composition enabled: Yes

                     

                     

                    Displays: 1) 1920x1080

                     

                     

                    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

                     

                     

                     

                     

                     

                     

                    Graphics Processor Info:

                     

                     

                    GeForce GTX 960M/PCIe/SSE2

                     

                     

                    Check OpenGL support: Passed

                    Vendor: NVIDIA Corporation

                    Version: 3.3.0 NVIDIA 385.28

                    Renderer: GeForce GTX 960M/PCIe/SSE2

                    LanguageVersion: 3.30 NVIDIA via Cg compiler