InDesign CC 2015 APPCRASH

[mirjamb792853]

Hi there,

after trying to export my file as pdf, InDesign crashed and now it crashes everytime I try to open any InDesign files.

I already deleted the recovery cache and reset the preferences. All updates are installed, I restarted the computer a few times.

This is the report I get:

Problemereignisname:                         APPCRASH

  Anwendungsname:                            InDesign.exe

  Anwendungsversion:                         11.4.0.90

  Anwendungszeitstempel:                  574c8600

  Fehlermodulname:                             Public.dll

  Fehlermodulversion:                          11.4.0.90

  Fehlermodulzeitstempel:                   574c84e4

  Ausnahmecode:                                 c0000005

  Ausnahmeoffset:                                00000000001e2857

  Betriebsystemversion:                        6.1.7601.2.1.0.256.4

  Gebietsschema-ID:                             1031

  Zusatzinformation 1:                         5ebe

  Zusatzinformation 2:                         5ebef44e2cfae40661413f98ee88c061

  Zusatzinformation 3:                         1bfc

  Zusatzinformation 4:                         1bfc0809248e61bf4ba90f417b50f335

Computer runs on Win 7.

Any ideas?

Thanks and regards!

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[Steve Werner]

Have you tried restarting your computer? (Try this first.)

Have you tried restoring your InDesign preferences? Here's how:

Trash, Replace, Reset, or Restore the application Preferences

[mirjamb792853]

Yes, I tried both, but the problem still occurs.

[amaarora]

Hi,

As Steve said above, can you delete both your cache and preferences?

-Aman

[mirjamb792853]

Yes, I deleted the cache files and the preferences. No difference unfortunately.

I think the problem comes with one InDesign file in particular, which probably got damaged by the first crash.

The first crash occured while exporting it to PDF. From then on it wasn't possible to open any other InDesign file without crashing the whole program.
We tried it on serveral computers. If you restart the Computer, everything works fine until you open that specific file. Then InDesign is just constantly crashing with any file you'd like to open.

Unfortunately this specific file is important.
Might there be any other idea what could work to keep InDesign from crashing?

Thank you a lot.

[Steve Werner]

See if you can successfully save the possibly corrupted INDD file as an IDML file.

[mirjamb792853]

Unfortunately InDesign Crashes before the file is completely loaded, so I'm unable to even open any file.

[amaarora · Accepted solution]

Hi,

If you want you can mail me the file at amaarora@adobe.com so that i can try as well(and recover if possible).

Otherwise, there are some software s that can help you recover your corrupt documents and you can try those.

-Aman

amaarora@adobe.com