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Thanks for the feedback. I've asked our engineering team to look into the invalid date error. I've not encountered that before so we may ask for some screen grabs to help identify the issue.
The views statistics were temporarily disabled. I expect they will be reinstated down the road but I don't have an estimated date at this time.
Attached is a screen capture of the invalid date issue.
Also, why would I not get a notification on a sale of one specific image 126571599 <https://stock.adobe.com/stock-photo/silhouette-of-a-luxurious-yacht-on-the-sea-of-cortez-a t-sunset/126571599?prev_url=detail> when I have my settings for Adobe Stock to e-mail me whenever I sell an image. Every other image I get a notification of a sale, but not for 126571599 <https://stock.adobe.com/stock-photo/silhouette-of-a-luxurious-yacht-on-the-sea-of-cortez-a t-sunset/126571599?prev_url=detail>….which happens to be my top selling image.
Also, I got an erroneous e-mail rejection of an image that had been already rejected 3 months prior …and one that wasn’t even in the waiting for approval. Just out of the blue I got an erroneous rejection notice on a photo not even in queue.
There have been so many glitches with Adobe Stock that I have lost count. The amount of bugs this service has is unacceptable. People have to trust that all sales are being accurately processed and the appropriate commission is paid for those sales.
I will be periodically buying my images using a different account to test the services validity and to ensure I am getting paid for every photo of mine that sells….It has gotten to the point that I am losing trust in your service due to frequent bugs such as this.
How are we to verify a sale has been made if the software can’t even output simple data for contributors properly. This is a commerce site and I expect honesty and competency as I would from any client whom I provide a service or a commodity in return for payment.
I trust you take this matter seriously as I am closely watching and monitoring this service.
Thank you for your concern and I will be waiting an appropriate response.
Adobe customer and enthusiast since 1994
Sales of this photo does not send out a notification e-mail when sale is made. One step away from not being notified or paid at all!! FIX THIS PLEASE!!!
1 person found this helpful
I'm waiting to hear back about the invalid date you are seeing in your account. I'll be sure to let you know as soon as I learn the cause. Your question about why you are not receiving notifications on one file though you are on the others may be related to your specific email provider. You mentioned it is your best selling image, if we are sending you multiple emails, identical in content to notify you of multiple sales of the same image, it's possible your email provider might be flagging it as spam. Please take a look in your spam folder and let me know if you see the notifications. If not, please let me know and I will investigate further.
As far as the duck image is concerned, please send me the image number and I'll look into this for you.
I am not able to provide you with a refund for a customer based purchase. You would need to contact customer service directly through Adobe.com for assistance in that matter.
I am also experiencing the same problem. And you mentioning about your sales statuses also made me realize that I haven't made a single sale in over a week with Adobe Stock.
2 people found this helpful
I have learned this is an issue with the Safari browser. I expect it will be resolved in the next couple of weeks. For now, please use a different web browser and the dates should appear as normal.