Inconsistencies after sync between Lr Mobile and Desktop

Report · Aug 12, 2017

Recently, I've noticed inconsistencies between what is shown in Lr Mobile, and what is shown in Lr Desktop, even after both applications indicate syncing is complete. These inconsistencies occur most often (in my case) with flagging.

For example, I regularly use Lr Mobile to review and flag photos that I've added to my catalog before I begin editing. However, I've had two instances in the past month where I've reviewed and flagged a large set of photos (1000+) only to show different counts (of total flagged) between Lr Mobile and Lr Desktop after syncing is complete.

To clarify, in this particular instance, if I open the corresponding Collection in Lr Mobile and apply a filter for "Flagged" photos only, I get a count of 970 photos. If I open the same Collection on Lr Desktop, it only counts 950 photos. Why did these other 20 not sync? How do I make them sync? How do I ensure this doesn't happen again?

I've attempted to delete, and rebuild the cache for my Lr Desktop catalog. This has not produced any result.

Please help.

Report · Aug 15, 2017

Could it be that you have videos within the collection? Just asking since Lr Desktop only counts the photos. - Guido

Report · Sep 20, 2017

I'm getting this same exact issue consistently with my photos that I try culling on LR Mobile then syncing to LR Desktop (Windows 10). If I flag say 200 photos from a 1000 photo shoot, I might get only 120 photos flagged on my desktop. It's making it very hard to use.

I've tried deleting LR Sync file and even tried deleting the entire mobile catalog to start over again, but still same issue.

Report · Oct 12, 2017

Sounds like a metadata hiccup. Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is.

You can find the sync.lrdata file here:

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

In case you still run in to the issue just send me a diagnostic-log, best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Hope this helps. Guido

Report · Oct 12, 2017

Hi Guido

I have already removed the sync lrdata file and the sync works now, at least I have synced all my pictures. LR desktop still comes up with a lot of messengers about not able to sync, but I can’t locate the problem.

Thanks for the reply

Anne

Den 12. okt. 2017 kl. 15.12 skrev greule <forums_noreply@adobe.com>:
Inconsistencies after sync between Lr Mobile and Desktop
created by greule in Photoshop Lightroom - View the full discussion
Sounds like a metadata hiccup. Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).
Removing the Sync.lrdata might fix whatever the issue is.

You can find the sync.lrdata file here:
On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

In case you still run in to the issue just send me a diagnostic-log, best as a private message with a downloadable dropbox link.
You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Hope this helps. Guido
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