1 Reply Latest reply on Aug 14, 2017 1:23 AM by Nanaky

    Unable to connect my Kobo reader

    jacquesl49913561

      My problem start with the error message : E_AUTH_BAD_DEVICE_KEY_OR_PPKCS12...

      I look here in the support page found nothing really usefull.  Elsewhere on the net I find that unconnecting the device and reconnecting could solve the problem.  All this after many days of trial.  I uninstalled the reader and now I got a new well write message saying that Digital got a error on the activation serveur.

      I can solve this ?

        • 1. Re: Unable to connect my Kobo reader
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Press WINDOWS + R.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Remove the Adept Folder.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize..

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.