23 Replies Latest reply on Jul 15, 2018 4:48 PM by dj_paige

    Lightroom won't import .cr2 files (RAW) from supported camera

    kendram50578812 Level 1

      I have the latest update for Lightroom CC as well as Adobe Camera Raw, however it will not allow me to import my .cr2 files from my Canon Rebel XS (which IS on the list of supported cameras). It says "no preview available" and then if I click import, it says "the following files were not imported" and it lists all of my .cr2 files. I am on a macbook pro computer. Please help!

      Also, I have tried converting to a .DNG with the Adobe DNG converter but this will not recognize the files either.