7 Replies Latest reply on Aug 13, 2017 8:08 AM by spinning.toki

    7D2 CR2 reading problem with Camera Raw (Lightroom CC and Photoshop CC)

    spinning.toki Level 1

      Hello,

       

      I have the issue you can see in the video:

      Canon 7D2 CR2 problem with Lightroom CC and Photoshop CC - YouTube

       

      In some cases when I import a CR2 made with Canon 7D2 into LR CC or PS CC I have this issue.

      On the other hand, there is no any issue in any non-adobe image viewer software, for example irfanview. It happens about 2 times in 2000 image. It is not a huge percent, but so frustrating if you need that 2 image.

       

      I have tried several things:

      - Win7, Win8 and Win10

      - desktop PC and 2 notebook

      - I have swapped my hard drives and reinstall all software to new ones. (both the operating system and LR+PS also)

      - different memory cards, SD and CF, with low-level format

      - it also the same with ACR 9.4 and 9.12

      - there is no any issue with 50D, 7D, 6D

       

      It is only happen in LR and PS, so that's the reason why I think it is an ACR issue. But I really do not know what kind of error can be in the CR2 file that cause this.

       

      Have you ever seen sg like this or have you got any solution for this?

       

      Thanks.
      Regards.