Thanks for reaching out to us.
As per the screenshot provided by you above, what happens when you click on "Photoshop Elements Editor" ?
Ideally it would take you to the license screen sand let you enter the serial number post which Editor would launch successfully.
Please let me know in case something else happens in your case.
Can you try creating a new user account?
Sign in to that account and then try launching Elements Organizer..
Arshla, clicking on Photoshop Elements Editor takes me to the Editor app which launches without asking for any serial.
I did try an uninstall/reinstall,which was successful.
However, today, 16 days after encountering the error the first time, the error message popped up again. Did another reinstall, but still wondering what the cause might be.
I guess I could try Anwesha's suggestion next time as I'm afraid it will be a next time.
Following the suggestion of Anwesha, creating a new account did the trick as a workaround.
- Created a new account
- Logged out the original one in the Editor
- Logged in with the new account
- Opened PSE Organizer (trial mode), closed it
- Logged out the new account in Editor
- Logged in with the original account
- PSE Organizer started again normally
I still expect the shutdown to happen again in a forthnight, so the problem is not resolved.
Switching accounts althogehter is not an option as I have CC subscriptions also on the opriginal account.
Still looking for any insightg that can fix the root of the problem, and will keep you posted in 2 weeks when the next incident is expected.