BTW, I have also renamed the agprefs file at C:\Users\[Me]\AppData\Roaming\Adobe\Lightroom\Preferences\, but did not help.
Phone and FB chat support redirects me here. Can anyone help?
LR crashes when opening CR2 files
Exactly what step or action is this, using Lightroom terminology?
(a) When I tried to add an folder with CR2 files to an existing Catalog, or just right-click a JPG or CR2 file and choose to open using Lightroom. The message "Adobe Photoshop Lightroom 64-bit has stopped working" gets displayed. This is the event viewer info:
Fault bucket 120812932296, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: ae94fe0b-2fa6-433c-a75d-c6963da00544
Report Status: 268435456
Hashed bucket: 8d8fe6af519ed4dcdb6e97c43963ea3f
Are you doing this ADD from your operating system, or from within Lightroom?
From within Lightroom.
How long have you been using Lightroom 4.4.1? Has anything else changed on your system recently?
I have been using it for ~4 years (on Vista and Win10). I have similar issue once about 6 months back. I "refreshed" Win10 and it went away. I tried the same now, and not helping. This started about a week back. I uninstalled all Windows updates installed in the last month, and launched LR, no go. Since then, my Win10 installation is up-to-date.
I solved the issue in the hard way. After about couple of weeks of searching around turned in nothing useful, I finally gave in and upgraded to LR6. To my utter dismay, LR6 also crashed when opening an image. But this time, it left a cruicial info in Eventlog:
Faulting application name: lightroom.exe, version: 126.96.36.199, time stamp: 0x5523190c
Faulting module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x48a324a9
Exception code: 0xc0000005
Fault offset: 0x000000000001f885
Faulting process id: 0x14f4
Faulting application start time: 0x01d31af1431ec272
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox
Report Id: 61adf0d4-88e0-48f8-9f3a-94bacf648a0e
Faulting package full name:
After a quick search, the solution was to unplug my kid's Samsung phone which was accidently plugged into the USB port. As explained here Lightroom 6.5 on Windows 10 - Stopped Working , unplugged the phone, and all is well. I am poorer by about $90.