1 Reply Latest reply on Sep 29, 2017 1:12 AM by Mohit Goyal

    Camera Raw crash after update

    Eyan

      Hi all, I just recently updated my photoshop CC to the latest version (it says 2017.1.1), and aside from losing all my actions and plugins, every time I try to use the Camera Raw filter, the program encounters problems and forces me to shut it down. System info is Windows 8, i5 1796GHz, 8GB Ram.

       

      Any ideas as to why this is happening and how to fix it? Need a solution pretty urgently as have an image I need to finish today and I can't contact Adobe tech support on the telephone or via chat!

       

      Cheers.

        • 1. Re: Camera Raw crash after update
          Mohit Goyal Adobe Employee (Admin)

          Hi Eyan,

           

          Please update the graphics drivers from the manufacturer's website and then try using the camera plugin. If you still get the same error, then uncheck the GPU from the camera raw preferences.

           

          Open Photoshop > Edit > Camera raw > Performance > Uncheck the GPU > restart Photoshop.

           

          Regards,

          Mohit